(1) Hmmm. It works for me.
JFraser wrote: ... When are they going to fix that?
Per paragraph 2.1 of the Apple Support Communities Terms of Use, we are not allowed to speculate here
http://discussions.apple.com/static/apple/tutorial/tou.html
Therefore, you won't get an answer to this "When" question unless you can find some Apple published date.
(2) If you are willing to add non-Apple software to your Mac, you can check whether any of the webcam apps here can make the kind of snapshots you want:
http://www.pure-mac.com/webcam.html
(3) To stay with Apple software, iChat can make snapshots at resolutions beyond 640x480 using its iChat > Video >
Take Snapshot menu command. For highest resolution image, maximize the video window size before making the snapshot.
(4) If you are looking for a workaround, consider iMovie or QuickTimeX's video capture capability.
The QuickTimeX and iMovie that came with your Mac can make high definition video clips. Although it requires several steps, you could make a short clip and extract the image in one high definition frame.
If your screen is set to a high definition resolution, you can also use the Mac OS X screen capture shortcut (⌘⇧3) to make a hi-def snapshot of QTX's full-screen view of the QuickTime Player >
New Movie Recording window.
(5) If you are trying to raise specific suggestions or concerns to Apple, please understand that you are NOT directly addressing Apple here. For more info about Apple discussions, start here: http://discussions.apple.com/static/apple/tutorial/etiquette.html
You can send feedback directly to Apple via http://www.apple.com/feedback/macosx.html
You will not get a response, but you can be certain that the responsible Apple people will see your input for consideration in future product development.
(6) If you have access to a local Mac retailer, the retailer may be able to give you some ideas that can help you meet your specific needs immediately.
Message was edited by: EZ Jim