1 Reply Latest reply: Jan 14, 2013 9:50 AM by BDAqua
eagreen05 Level 1 Level 1 (0 points)

When turning on my macbook this morning it will not complete the boot process.  It gets to the gray screen and then will show a message that programs were not shut down properly would I like for them to reopen?  No matter whether I choose cancel or ok it does not complete the boot up process.  It just stays on the gray screen.  Any suggestions?  I have tried a safe mode boot and restarting the VRAM with no success.


MacBook Pro
  • 1. Re: my mac book pro says programs were not shut down properly would i like to reopen?  But it never completes booting up no matter what answer I choose.
    BDAqua Level 10 Level 10 (116,475 points)

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

     

     

    If 10.7.0 or later...

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.