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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 unable to receive email message from one person. What is the problem?

215 Views 1 Reply Latest reply: Jan 14, 2013 2:47 PM by rccharles RSS
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Jan 14, 2013 12:42 PM

I am unable to receive email from one person. She is able to receive my emails but can neither reply to me nor make a new email to send. Neither works. She was able to send to my husband's address. He then cc'd me on a reply to her email but I could not receive the cc. I have called my service provider and they say the probblem is not theirs.

Any suggestions?

iMac, Mac OS X (10.7.5)
  • rccharles Level 5 Level 5 (5,150 points)

    Most isp's let you logon to their mail server from a web browser.  Try & see if her email is there.

     

    How are you receiving the email? OSX Mail?  From a web browser?

     

    Have you looked in the trash?

     

    Try locating her email with spotlight.  Might tell you where it was filtered.

     

    Perhaps her address got on some filter list.   

     

    mail > preferences > junk mail

     

    mail > preferences > filter.

     

    Turn off junk mail filtering as a test.

     

    edit all filters so you can see what they are.

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