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Issue with Favourites in Character Viewer

435 Views 10 Replies Latest reply: Jan 19, 2013 7:53 AM by Tom Gewecke RSS
tatsuya Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 14, 2013 1:06 AM

As I have to use many phonetic symbols for work, I have been a heavy user of Character Viewer, registering a few dozens of characters as Favorites. On Lion I could drag those characters to change their order; however, since moving to Mountain Lion, dragging a character actually deletes it, making it impossible to manage my list. Further, sometime a character would disappear just by clicking it.

It seems to be a bug, and not a change in the way Favourites works since Mountain Lion; but I wondered if this is an issue only on my system, or everybody with Mountain Lion is experiencing it? And does anybody know a way to fix it?

 

Thanks in advance

  • clintonfrombirmingham Level 7 Level 7 (26,800 points)
    Currently Being Moderated
    Jan 14, 2013 1:31 AM (in response to tatsuya)

    I've been using PopChar for years now - it's quite inexpensive and a better alternative to Character Viewer. Use the trail version and see if it's useful for you.

     

    Good luck,

     

    Clinton

  • Tom Gewecke Level 9 Level 9 (70,865 points)
    Currently Being Moderated
    Jan 14, 2013 6:39 AM (in response to tatsuya)

    tatsuya wrote:

     

    since moving to Mountain Lion, dragging a character actually deletes it, making it impossible to manage my list. Further, sometime a character would disappear just by clicking it.

     

     

    I have not seen this reported elsewhere so far, and dragging works right for me.  You might try moving the .plist with CharacterPalette in its name in Home/Library/Preferences to your desktop and restarting (that may mean you have to reenter all your favorites however).  To reach Home/Library you have to hold the Option key down while doing Finder > Go.

     

    An alternative to PopChar (in case you don't find 30€ that "inexpensive") might be

     

    https://itunes.apple.com/us/app/ultra-character-map/id520265986?mt=12

     

    But I don't think it lets you change the favorites order.

  • Tom Gewecke Level 9 Level 9 (70,865 points)
    Currently Being Moderated
    Jan 14, 2013 8:16 AM (in response to tatsuya)

    Try setting up a new user acct and see if the problem persists when you are logged into that.

  • Tom Gewecke Level 9 Level 9 (70,865 points)
    Currently Being Moderated
    Jan 18, 2013 5:34 AM (in response to tatsuya)

    tatsuya wrote:

     

    I verified all the machines running 10.8.2, and all the Retina Display MacBookPro showed the same issue; all the non-Retina Display machines were OK.

     

    This bug in the operation of Character Viewer only occurs with Retina displays?  That is really strange!

  • Tom Gewecke Level 9 Level 9 (70,865 points)
    Currently Being Moderated
    Jan 19, 2013 7:53 AM (in response to tatsuya)

    Thanks for the additional info.  It is kind of a nightmare for troubleshooting software malfunctions if you have to take into account the screen type.  At least until everyone has retina:-)

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