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Difficulty getting online (wifi)

949 Views 5 Replies Latest reply: Jan 7, 2014 4:16 PM by emchazn RSS
Movitar Calculating status...
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Jan 15, 2013 6:41 AM

Hi, I keep getting the following message when I try to connect:

>>>  Select a certificate or enter a name and password for network "xxxxxxxx" <<<


in addition whenever I try to connect with wifi I have to play around with looking for "other networks" then choose my own network. I then have to enter a password even though its already a prefered network.



thanks in advance

iMac, Mac OS X (10.6.8)
  • Paul_31 Level 6 Level 6 (12,165 points)
    Currently Being Moderated
    Jan 15, 2013 7:17 AM (in response to Movitar)

    Have you tried deleting the network and creating a new one in System Preferences>Network. Delete the Airport/Wifi network and create another using the '+' symbol.

  • Paul_31 Level 6 Level 6 (12,165 points)
    Currently Being Moderated
    Jan 15, 2013 7:30 AM (in response to Movitar)

    Not sure it's relevant as your profile shows you're running Snow Leopard, but you might want to have a look at this link - and the links within it. Seems to have helped some people using Lion and Mountain Lion. Maybe it'll offer some ideas you can try.

    Another possibility could be that the Keychain entry is corrupt. You could try deleting it from the and letting it create a new entry.

    Utilities>Keychain Access>Passwords. Find the Network entry and delete. Try to rejoin the Network and it should create a new Keychain item.

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Jan 15, 2013 10:04 AM (in response to Movitar)

    Change your router channel.  Sometimes this is all you will have to do.


    Power cycling the router.  Read the router's user manual or contact their tech support for instructions.


    System Preferences/Internet & Network/Network

    Unlock the padlock

    Locations:  Automatic

    Highlight Airport

    Click the Assist Me button

    In the popup window click the Diagnostic button.


    System Preferences/Network- Unlock padlock.  Highlight Airport.  Network Name-select your name.  Click on the Advanced button.  Airport/Preferred Networks-delete all that is not your network.

    Place a check mark next to "Remember networks this computer has joined."  Click the OK button and lock the padlock.  Restart your computer.


  Mac OS: How to release and renew a DHCP lease



    No internet connection (wireless)

    Check to see if an extra entry is present in the DNS Tab for your wireless connection (System Preferences/Network/Airport/Advanced/DNS).

    Delete all extra entries that you find.

    Place a check mark next to "Remember networks this computer has joined."



    Other resources to check into:

    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6


    How to diagnose and resolve Wi-Fi slow-downs


    Pv6 troubleshooting


    Mac OS X 10.6 Help:  Solving problems with connecting to the Internet






















    MacBook Pro, Mac OS X (10.6.8), Original MBP (2/2008)
  • emchazn Calculating status...
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    Jan 7, 2014 4:16 PM (in response to Paul_31)

    Thank you so much Paul!


    I knew from the beginning I had the first password incorrect, but my mac saved it for some reason and the Apple support center was being beyond unhelpful. Your advice with the keychain fixed my problem immediately!




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