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iPhone 5 bad call voice quality

273374 Views 925 Replies Latest reply: Mar 25, 2014 12:14 PM by Hgmichaels RSS Branched to a new discussion.
  • dysphonix Calculating status...
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    Jan 15, 2013 9:54 AM (in response to Gabex247)

    Interesting statement about the 800 numbers.

     

    I too have an iPhone 5 that has issues with the digitized (robotic) voice, cut outs (has to do with noise gate/noise cancellation) and I have noticed that the problems are much worse when I call 1-800 numbers. Not sure if this is because the call quality is worse coming from mostly overseas or whether it has to do with the "translation" of calls between networks. Plus the overall tonal quality of the iphone 5 is terrible (all midrange frequencies, no highs or lows) is probably due to Verizon/ATT not implementing HD Voice technology over their networks.

     

    Like some have mentioned, I have turned on Hearing Aid mode and that seems to have helped with some of the noise gating problem but still not 100% perfect. Especially when calling 800 #'s.

     

    Apple..are you listening to us? Or do you not care if we start migrating over to Android?

  • unpunishable Calculating status...
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    Jan 15, 2013 10:01 AM (in response to joos8123)

    Hi guys, same sh*t in Russia although no LTE here. Got mine as a gift, for the first few days all was fine. When the problems started I was blaming the carrier as the SIM inside wasn't mine, I wasn't sure about how MTC should sound.

     

    Come on, Apple, don't break our hearts! Look at you! There are 39 pages of people with similar issues and you - are you just going to screw us? What a shame Steve Jobs can't see that - and pretty sure that wouldn't have happened AT ALL if he was in control. 

  • Gabex247 Calculating status...
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    Jan 15, 2013 10:17 AM (in response to joos8123)

    This is so strange but has anyone else had their comments edited by host? I just placed another comment only indicating what has been going on within the forum and my post has been edited removing parts or entire sentences of the post?

     

    This is ridiculous!!!!

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 10:22 AM (in response to joos8123)

    Amazing, just had a whole post REMOVED. First it was edited, so I simply placed everything back. And now, it's gone!!! Maybe instead of deleting posts,they should be workng on this issue to fix all these **** problems that we are having with our phone!!!!

  • Charles Park Seward Level 1 Level 1 (55 points)
    Currently Being Moderated
    Jan 15, 2013 10:32 AM (in response to dysphonix)

    "Apple involvement. Apple does not formally provide technical support on the Site. "

     

    (This is a user forum.)

     

     

    "Submissions

    1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
      1. Speculations or rumors about unannounced products.
      1. Discussions of Apple policies or procedures or speculation on Apple decisions."
  • dysphonix Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 10:49 AM (in response to Charles Park Seward)

    Hey mods, stop censoring our posts. You're making the situation worse. You're angering a crowd that has been disappointed because of a REAL flaw with your product.

     

    These aren't rumors. We have real problems with our defective iPhone 5's.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:03 AM (in response to dysphonix)

    dysphonix

     

     

    Very well said, peope are angry and to be honest, people wouldn't be as angry if they just admitted that there is an issue with the software or hardware and offered some sort of solution to get it fixed. When they change or delete those post's altogether, to me, it's a sign of addmittance of the problem.

     

    I just got off the phone with an AT&T engineer who stated that they have indeeed found an issue with degradation within my area and their network and stated they would be calling me by the 17th to give me an update. I will keep everyone posted as to the findings and let's see if whatever they do, works.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:13 AM (in response to joos8123)

    Vgster and dysphonix,

     

    I actually just read your previous posts that are no longer there . I am so angry with the handling of this thread.

     

    Vgster,

     

    I am actually checking out what you mentioned. Where are you located?

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:26 AM (in response to joos8123)

    Hmmm, just refreshed my page to load new posts and all the ones I was reading are GONE!!!

     

  • vgster Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:28 AM (in response to Gabex247)

    yes, al my posts and others are gone. St. louis, MO.

  • Gabex247 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:31 AM (in response to vgster)

    Well, if for some reason, anyone gets lost or you want to keep each other updated, my email address is public so feel free to drop me line

  • dakhi Calculating status...
    Currently Being Moderated
    Jan 15, 2013 11:37 AM (in response to vgster)

    It's time to call Pam Zekman!

  • nauticalendeavorer Calculating status...
    Currently Being Moderated
    Jan 15, 2013 11:49 AM (in response to joos8123)

    I used chat with Apple support this afternoon and after trying the usual reboot and reset network settings, the tech told me it was probably a hardware problem.  So I will take it to an Apple store and see if they will replace it for me.

  • dawnashley Calculating status...
    Currently Being Moderated
    Jan 15, 2013 2:27 PM (in response to joos8123)

    Hi. Same problem here in uk with iPhone 5 on O2. Third iPhone 5 in 3 weeks. Call quality awful chopping in and out, robotic despite adequate signal bars. Initial iPhone 5 dropped almost very call. Very very disappointed as upgraded from perfectly good 3GS with crystal clear call quality. As a loyal apple follower (this is my 10th product purchase) I am losing faith!

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