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TS1398: iOS: Troubleshooting Wi-Fi networks and connections

Learn about iOS: Troubleshooting Wi-Fi networks and connections

TS1398 iPod Touch Not Connecting To Network

427 Views 5 Replies Latest reply: Jan 28, 2013 6:38 PM by TashBiek RSS
Sir Peter of Oxford Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 7, 2013 12:14 PM

This situation is just crazy and I am not sure why or what is happening here, but I am hoping that the guys in this Apple Community can help me out.  Our place is all Mac'ed out, I mean we have all the Apple products, iPhone, iMac, MacBook, iPod Touch, iPad we love them and they for the most love us, apart from the iPod Touch, I should say the wifes iPod Touch, so you guys know what is about to happen....

 

Anyway the house is all wifi, we have a couple of airplay speakers around the place, all working well for not problems at all.  The wife mainly uses the iPod Touch to control the music around with house.  This is working well, then the other day, out of the blue we are sitting down in the lounge, she is musicing and asks me a question.  I don't know the answer and the closest Apple product to hand was the MacBook, so I open it up, and bingo the iPod Touch, the wifes iPod Touch was disconnected from the network that instant, and I can not get it back on the network, or any other wifi network..

 

What has happened?  The second I opened that Macbook's screen and the flicked on, the music that was being streemed from that iPod Touch stopped.

 

I have tryed everything and I can not get this iPod to connect to my home network, or anyother network.  I don't know what happened.

 

Can you please help me with this..

 

Thanks

 

Sir Pete

 

Slowly and very basic with you replies, I am not that up todate with all this stuff..

iPod touch (4th generation), iOS 5.1
  • lllaass Level 10 Level 10 (135,285 points)

    Does the iPod connect to other networks? You said no

    Does the iPod see the network?

    Any error messages?

    Do other devices now connect? You said yes

    Did the iPod connect before?

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on the router (likely not an issue but easy to do)

    - Reset network settings: Settings>General>Reset>Reset Network Settings

    - iOS: Troubleshooting Wi-Fi networks and connections

    - iOS: Recommended settings for Wi-Fi routers and access points

    - Restore from backup. See:

    iOS: How to back up

    - Restore to factory settings/new iOS device.

    - Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

     

    Is this the problem?

    iOS: Wi-Fi or Bluetooth settings grayed out or dim

    If not successful, an appointment at the Genius Bar of an Apple store is usually in order.

    Apple Retail Store - Genius Bar

  • lllaass Level 10 Level 10 (135,285 points)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on the router (likely not an issue but easy to do)

    - Reset network settings: Settings>General>Reset>Reset Network Settings

    - iOS: Troubleshooting Wi-Fi networks and connections

    - iOS: Recommended settings for Wi-Fi routers and access points

    - Restore from backup. See:

    iOS: How to back up

    - Restore to factory settings/new iOS device.

    - Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • TashBiek Level 1 Level 1 (0 points)

    Hey Pete,

     

    Guess what! I'm having the same problem with my 3rd Gen iPod Touch. I'm not all appled out like you, but I have enough devices connected to my wifi that it must be the ipod. Every now and then it connects (it did last night randomly after being off for a few weeks after being drained) but it is not right now. I don't know if it will connect to other wifi, but it did connect to my iPad's personal hotspot. I am looking for a fix, but if you find one please let me know.  Random question, is it a 3rd gen iPod that you are having problems with? The highest iOS avaliable for it is 5.1.1..

     

    Thanks

     

    Tasha

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