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app crash when opening store

271 Views 2 Replies Latest reply: Jan 16, 2013 9:30 AM by ShadowDelDog RSS
ShadowDelDog Calculating status...
Currently Being Moderated
Jan 15, 2013 8:04 AM

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          iTunes.exe

  Application Version:          11.0.1.12

  Application Timestamp:          50c8fc7e

  Fault Module Name:          WebKit.dll

  Fault Module Version:          7536.27.1.8

  Fault Module Timestamp:          50b68946

  Exception Code:          c0000005

  Exception Offset:          0065cc97

  OS Version:          6.1.7601.2.1.0.768.3

  Locale ID:          1033

  Additional Information 1:          1bf8

  Additional Information 2:          1bf8f4a9aa0934ab2d5620b6e768e037

  Additional Information 3:          5ac1

  Additional Information 4:          5ac103089463ad21443c2bc5da2b978d

 

 

Windows 7 64bit this *****...tried contacting apple support eventually they said for me to call paid support!!!!

Windows 7, Itunes Store Crash
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 15, 2013 2:04 PM (in response to ShadowDelDog)

      Fault Module Name:          WebKit.dll

      Fault Module Version:          7536.27.1.8

     

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

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