Currently Being ModeratedJan 16, 2013 10:58 PM (in response to Fa_St)
These are your support options directly from Apple:
Either start a request online through FastLane or call the number listed. See if that gets you better help or if they just refer you back to the place you already went.
Start your support request online and we'll connect you to an expert.
(39) 199 120 800*
Currently Being ModeratedJan 17, 2013 3:36 AM (in response to sdpitbull)
I already booked a second call with apple support for next Friday.
I will explain my concerns.