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bluetooth music issues after iOS6 update

237636 Views 1,014 Replies Latest reply: Mar 16, 2014 4:35 AM by Sedici RSS Branched to a new discussion.
  • bajancwtrfl Calculating status...
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    Jan 15, 2013 9:42 AM (in response to gleep52)

    The Source was set to off.

  • code.mafia Calculating status...
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    Jan 15, 2013 11:27 AM (in response to nikB123)

    I have a US AVH-P4400BT.  I used a Dell Latitude E5500 and purchased a Razorfish USB Bluetooth adapter from Best Buy this morning.  I installed all of it's drivers off of the CD that came with it (letting the Windows Hardware Wizard set it up doesn't work).  I saved the firmware update to the desktop.

     

    I got in my truck and followed the Pioneer Instructions almost to the letter.  I powered the HU off, cleared bluetooth memory, confirmed BT audio service changed to 'no service', paired it with the laptop, started the bluetooth update on the HU (from the System menu), copied the firmware file directly into the 'OBEX File Transfer\update' folder, display said 'updating', this took a couple of minutes then it said 'complete'.  I didn't get any errors at all on the HU or the laptop.  I powered off the HU then went to the System menu and confirmed the new firmware version.  I paired my iPhone 4S with it and tested a playlist from iTunes and also Pandora and both worked perfectly, had all meta data, all controls worked like before.

     

    So my update went perfect, not a single error or problem, worked first time, all functionality restored.

  • Fancher Calculating status...
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    Jan 15, 2013 1:19 PM (in response to code.mafia)

    That's very good news code.maf. I'm glad it worked out for you too. I've only used the Rdio app so far. I've noticed a couple of anomalies that probably aren't related to the bluetooth issue. for example, meta data from previous track showing, but its showing the same way on the phone, hitting previous once syncs it back up.

  • Fancher Level 1 Level 1 (0 points)
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    Jan 15, 2013 1:20 PM (in response to bajancwtrfl)

    Grrr...now allowed to use code's whole name. That was annoying.

     

    bajan, I'm not sure what else you can try. Hopefully someone else will have some ideas soon. Please let us know if you get it resolved.

  • fililupi Calculating status...
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    Jan 16, 2013 6:02 AM (in response to nikB123)

    I'm from Italy, I own an AVH-2400BT and yesterday I did the bluetooth update following step-by-step all the procedure from Pioneer official site. At the end, instead of giving me a "Completed" message, the units gave me a "Error" message and now I'm in same situation of bayancwtrfl. The bluetooth module of AVH-2400BT is completely gone and I wasn't able to find a way to switch it back on...All the icons from bluetooth module are greyed out and is not possibile to repeat  the procedure from the beginning. Now, if I try to access to Bluetooth Audio or Phone Menu, the unit gave me the message "ERROR-10", that in unit's user manual refers to a possibile alimentation problem of bluetooth module. The Pioneer customer care said me that probably I need to take out the unit from the car and send it to them for assistance...I'm very angry with that!

    I'm sure to have followed exactly all the step in the official procedure, so I think this upgrade may be potentially dangerous.

    If you have any suggestion, please help me...

    Thanks in advance for you attention.

  • richvoice Calculating status...
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    Jan 17, 2013 8:01 AM (in response to fililupi)

    I just talked to Alpine customer support.  As soon as I said, "I have an Alpine car stereo with Bluetooth capability and an iPhone 4S that I just upgraded to iOS 6 --" he said, "And your Bluetooth functions are no longer working."  So clearly they're getting pestered about the problem.    He said that the fix should be out very soon; when I pressed him, he said most likely within the next few weeks.  Now, "very soon" to me is more like "tomorrow," but I guess I'll take what I can get.

     

    Rich

  • rustykerr123 Level 1 Level 1 (15 points)
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    Jan 17, 2013 8:08 AM (in response to richvoice)

    really a couple of weeks does not mean much, I talked to pioneer days after the release of iOS 6, the said it would be a few weeks for the firmware update for me to fix the issue, here we are 5 months later they released it for europe, and US is a month or 2 away.  I wish they would have told me straight up it would take a long time, I would have returned the less then 2 week old stereo and paid more for the new 2013 model that works perfectly and works with iPhone 5.

  • Luge Calculating status...
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    Jan 17, 2013 9:24 AM (in response to richvoice)

    Unfortunately that's what Alpine has been saying since last fall when ioS6 reared it's ugly head.

    I"m about to try returning my CD133BT deck to Best Buy, since I just bought it last spring.

  • fjr_birddog Level 1 Level 1 (0 points)
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    Jan 19, 2013 11:48 AM (in response to bajancwtrfl)

    http://www.pioneer.eu/eur/support/software/AVH-2400BT/page.html

     

    I have successfully updated my NORTH AMERICAN Pioneer AVH-P2400BT using the file from Pioneer's website.  All meta-data is back, all controls are working as befor IOS 6.  The issue of "clogging" when switching from Music to Podcast (because of the new Podcast APP) seems to have been addressed as well.

     

    Pioneer's instructions for updating (Only available in Windows) are a bit kludgey, but if you read carefully, you can figure it out.

     

    I D/L'd the update file to a desktop PC running Windows XP.  I don't have a Windows product with Bluetooth capability, so I transferred the file to a USB thumb drive.  I used my wife's MacBook to do the updating, following the Pioneer instruction sheet TO THE LETTER.Also, to make sure there were no interference issues, I POWERED DOWN my iPhone COMPLETELY.

     

    When it came time to transfer the file from the MacBook to the AVH-P2400BT, I tried to drag-and-drop it from the thumb drive to the "update" folder in the AVH-P2400BT hierarchy.  That did not work - I did get a brief "transfering" dialog window on the MacBook, but nothing actually happened.  I had to use "Send File..." on the MacBook's Bluetooth menu and BROWSE to the update file on the thumb drive and the "update" folder on the AVH-P2400BT hierarchy.  The file began to transfer - That took less than a minute and the AVH-P2400BT display changed to "Updating" after the transfer was complete.  (Yes, there WAS a lost connection error message displayed on the MacBook, following the transfer - Pioneer's instructions say to ignore it.  It's logical, because Bluetooth would have to be turned off to be updated.)

     

    The "Updating" took a little over a minute, and the display went to "Completed".  After verifying the correct software version, I powered up the iPhone and tested it.  Thank you, Pioneer for taking care of your customers for an issue you didn't cause.

     

    I am still very disappointed in Apple for "breaking" Bluetooth compatibility.  Pioneer has made it right, but I know from reading all these forums that hundreds of other devices no longer function as desired or expected, and many will have no chance for a firmware update.

  • JimHdk Level 7 Level 7 (21,695 points)
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    Jan 19, 2013 12:16 PM (in response to fjr_birddog)

    fjr_birddog wrote:

     

    The "Updating" took a little over a minute, and the display went to "Completed".  After verifying the correct software version, I powered up the iPhone and tested it.  Thank you, Pioneer for taking care of your customers for an issue you didn't cause.

     

    I am still very disappointed in Apple for "breaking" Bluetooth compatibility.  Pioneer has made it right, but I know from reading all these forums that hundreds of other devices no longer function as desired or expected, and many will have no chance for a firmware update.

    You have it completely wrong. Apple implemented to the BT 4.0 standard which is compatible with BT 2.1 (if the BT 2.1 drivers are written correctly). One of the big advantages of BT 4 is lower power consumption. The iPhone 5 or 4S with iOS 6 works great with BT 2.1 drivers that were written correctly. Obviously, users who have good BT 2 implementations aren't posting here since they don't have any problems. Pioneer's drivers had errors making them incompatible with BT 4 (anybody's BT 4 not just Apple's).

     

    Since Pioneer had bad drivers they were obligated to correct them and they did so with a firmware update.

     

    Apple didn't break BT compatibility. Pioneer's implementation didn't conform properly to the BT 2.1 standard resulting in a problem.

     

    You were inconvenienced but blame Pioneer not Apple. Give Pioneer credit though for fixing their problem.

  • fjr_birddog Level 1 Level 1 (0 points)
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    Jan 19, 2013 12:31 PM (in response to JimHdk)

    Sorry, you won't convince me Apple didn't cause the problem, just read the THOUSANDS of forums posts across a wide variety of third party devices affected by the change.  Something was changed post-IOS6 beta testing.  This compatibility issue would have MOST CERTAINLY been discovered amongst the conucopia of beta testers and their various devices.

     

    Regarding the statement re: "One of the big advantages of BT 4 is lower power consumption" - Many, many users (including me) reported dramatic battery drain issues after upgrading to IOS6.  I know this can be blamed on a lot of things (and has), but it's NOTABLE.  I've also noticed significant loss of range under the new Apple Bluetooth, even with devices that still work the same as they did under IOS5.

     

    In any event, Apple never properly acknowledged the issue to their customers' satisfaction.

    My post was intended to help any Pioneer users with their updates, should they decide to try.

     

    That's my 2 cents, please keep the change.  :-)

  • deepcover Calculating status...
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    Jan 19, 2013 3:47 PM (in response to fjr_birddog)

    When you say "thousands" you mean individual devices. There were also many that did not break with the update. That being the case, it looks like it was a bug on Pioneer's end. I'm just happy that Pioneer fixed it.

  • Eldon Henley Level 1 Level 1 (0 points)
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    Jan 19, 2013 6:44 PM (in response to nikB123)

    I just successfully updated the software on my AVH-2400BT (North America) using an early-2011 15" Macbook Pro over Bluetooth.

     

    Just make sure you follow the directions EXACTLY or you will error out.  It took me 15m with 3 failed attempts (not following directions precisely).  Should only take ~5min if you do it right the first time.

     

    The track data is back, and it even adds the Track Number info if you have correct meta-data engrained!

     

    Thanks Pioneer, for helping to restore this feature, as it was 90% of the reason I bought this headunit in the first place. 

     

    Now, back to the music....

  • Pathfin9 Calculating status...

    Did you mean 2400? Or does it really work with the 3400?

  • rickfromharleysville Level 1 Level 1 (75 points)
    Currently Being Moderated
    Jan 21, 2013 8:29 AM (in response to Pathfin9)

    Yes,I have the AVH-P3400BH for North America, not 2400 that everyone here is writting about. The only difference I can see between the two is the 3400 has HD Radio, the 2400 does not.

    http://www.crutchfield.com/p_130P3400BH/Pioneer-AVH-P3400BH.html?tp=20217

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