HT200246: Motion 5: About Motion Supplemental Content

Learn about Motion 5: About Motion Supplemental Content
Jim Ewing
Level 1 (25 points)

Q: Motion 5 Supplemental Material downloads from App Store but is never registered

The App Store through Software Update and on the App icon, always says I have an update. It is always Motion 5 Supplemental Material. I download it. Done apparently successfully. Next time I ask for Software Update, or the next time I look at the AppStore, there it is again. Says it needs downloading. Wondering how I get it to download once and for all, until the next real update?

Mountain Lion, Mac Mini, 16 gb ram, SSD and 750Gb internal.

 

Thanks for any help.

Posted on Jan 9, 2013 5:16 PM

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Jim Ewing

Q: Motion 5 Supplemental Material downloads from App Store but is never registered

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  • by BenB,

    BenB BenB Jan 16, 2013 9:09 AM in response to Jim Ewing
    Level 6 (9,941 points)
    Audio
    Jan 16, 2013 9:09 AM in response to Jim Ewing

    Ignore it there, its a bug.  The supplimental material should be done from the File menus inside FCP and Motion.  Do it once, done.

  • by Jim Ewing,

    Jim Ewing Jim Ewing Jan 19, 2013 10:00 AM in response to BenB
    Level 1 (25 points)
    Jan 19, 2013 10:00 AM in response to BenB

    I must be missing something. Is everyone who has Motion 5 getting messages that say there are system updates ready and then acting on that take the time to download the material, only to find an hour later that the updates are still wanting to be downloaded?

     

    And, I can't see anything in the Motion File menu which offers me any options re Supplemental Material. Perhaps the menu is smart enough to lose the option to do a download once it is completed.

     

    What am I missing?

     

    Motion_ssz_001.png

  • by BenB,

    BenB BenB Jan 20, 2013 8:22 AM in response to Jim Ewing
    Level 6 (9,941 points)
    Audio
    Jan 20, 2013 8:22 AM in response to Jim Ewing

    Look in the Motion "app" menu, not he File menu.

    Screen Shot 2013-01-20 at 10.19.46 AM.png

     

    You may also want to try two other things if you still have trouble.

     

    Download the free "Preferences" app from  Digital Rebellion (dot com) to trash Motion's preferences.

    If that doesn't help, move the Motion app from the Applications folder, to the Trash.  Launch the App Store, go to the Purchases tab, Motion will now have a "Download" button to the right of it.  Download it and let it install again fresh.