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iphone 5 unable to connect wifi

8498 Views 11 Replies Latest reply: Sep 10, 2013 12:52 PM by scottunderwood RSS
yukon9 Level 1 Level 1 (0 points)
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Jan 16, 2013 9:53 AM

I bought unlocked iphone 5 last Nov.. WIFI connection works well, and updated to ios 6.02. after two month, iphone 5 can't connect password-protected wifi, starbucks and macdonald's wifi. Sometime show wifi connected, but internet doesn't work.  I tried reset iphone5, but useless

 

Meanwhile, iphone 4, blackberry and android connect wifi very well under same wifi environment.

  • whatheck Level 5 Level 5 (4,040 points)
    Currently Being Moderated
    Jan 16, 2013 9:58 AM (in response to yukon9)

    Try Resetting Network Settings from Settings > General > Reset.

     

    If that doesn't do it, this Apple doc might be able to help ya out -> iOS: Troubleshooting Wi-Fi networks and connections

  • whatheck Level 5 Level 5 (4,040 points)
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    Jan 16, 2013 12:36 PM (in response to yukon9)

    Well, if it works at the Apple store but it isn't anywhere else, you may have to test on more Wi-Fi networks or change the way your network is setup.

     

    What type of router and wireless security are you using?

     

    See this Apple doc for configuration tips -> iOS and OS X: Recommended settings for Wi-Fi routers and access points

  • HolyRolly Level 1 Level 1 (0 points)
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    Jan 17, 2013 9:24 PM (in response to yukon9)

    Help us Apple! Same issue here. Just picked up iphone 5 yesterday and cannot connect to any secure network even with the correct password!

  • HolyRolly Level 1 Level 1 (0 points)
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    Jan 19, 2013 8:46 PM (in response to yukon9)

    Went to apple store. They noticed a few other glitchy things about my phone so they did a wipe (yes info was backed up). I took it home and was able to connect to my secure wi-fi finally!!! Even after the restore it worked as well. The phone works perfectly fine now.

  • andros_nic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 27, 2013 8:31 AM (in response to yukon9)

    I had the same issue and usually a reset of all the network settings on iphone did the trick.

    this method did not work with my iphone 5 . i did something in router settings that seemed to change things a lot, for the better.

     

    the wifi channel usually the routers use is channel 11, so i changed mine to channel 1. this solved my issues and the iphone connected just fine to the network, without restarting the iphone or resetting any settings or switching off and back on the wifi.

     

    i am on 6.1.3 iOS

  • scottunderwood Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 12:52 PM (in response to yukon9)

    I had the same issue, my phone won't connect to networks with a password.  What worked for me is to allow the phone to discover the network SSID. 

     

    Then I clicked Other...

    Type in the name of the SSID that was discovered.

    Click Security.  Here's the tricky part, it's probably wither WEP, WPA, WPA2.  A little trial error required here.

    Enter the password you've been provided.

     

    This should do the trick, after you play with the right security type.

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