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Macbook Pro Retina keeps freezing?

1183 Views 8 Replies Latest reply: Feb 11, 2013 8:08 AM by nfgluvr RSS
nfgluvr Level 1 Level 1 (0 points)
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Jan 1, 2013 10:09 AM

I bought a macbook pro retina in august. recently i had started to notice problems such as the usb ports weren't working, and my display had white mura spots. i turned it in for a repair, and they replaced the display and logic board. the display looks great, but now my macbook frequently freezes. it happens with any program, when i use safari and itunes together usually if i minimize one of the windows it will freeze. i have a few heavier programs such as sims 3 or logic pro but they don't freeze any more frequently than other programs and were installed after the freezing had already started so i don't think that's the problem. when it freezes i can't do anything but move the mouse, force quit never opens at all and i have to completely restart it. i'm using about 160 gb but still have over 80 gb available on my hard drive. my system has 16 gb ram and i have no page outs under my activity monitor. any suggestions on how to fix this? trying to avoid doing another repair because i go back to school this weekend and i don't want to be without my computer.

MacBook Pro with Retina display
  • saytheenay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2013 11:42 PM (in response to nfgluvr)

    Have you tried resetting the System Management Controller (SMC)? 

     

    If not, see http://support.apple.com/kb/HT3964

     

    Also, try resetting the PRAM: http://support.apple.com/kb/HT1379

     

    If neither of these work, you should probably take it back for another check.

  • saytheenay Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 11:16 PM (in response to nfgluvr)

    Try running the Apple Hardware Test: http://support.apple.com/kb/HT1509

     

    If it finds a problem, take a pic and take it into the Apple Store and show them the photo.

  • clintonfrombirmingham Level 7 Level 7 (26,735 points)
    Currently Being Moderated
    Jan 15, 2013 11:49 PM (in response to nfgluvr)

    It's likely that you need a logic board replacement. Take your machine into your local Apple Store or an AASP, actually demonstrate to them what's happening, and insist on your machine being repaired - even if you have to go up the food chain to the store manager or Apple Customer Relations. Something on you new computer is faulty and if two trips to the service depot didn't fix the problem, make a third trip and be persistent.

     

    Good luck,

     

    Clinton

  • clintonfrombirmingham Level 7 Level 7 (26,735 points)
    Currently Being Moderated
    Jan 16, 2013 10:19 PM (in response to nfgluvr)

    I'd still take the machine back to the Apple Store - you may need yet another logic board replacement. Only the Apple techs have diagnostic software unavailable to we mere mortals and the AHT test doesn't catch everything.

     

    Good luck - a new machine should be flawless in operation. Yours isn't. There's something wrong.

     

    Clinton

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