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App help

165 Views 4 Replies Latest reply: Jan 17, 2013 4:36 AM by Bill Gleason RSS
Bill Gleason Calculating status...
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Jan 16, 2013 1:08 PM

I was downloading an app, had to reboot my phone.  I go to the app in the app store and it says to open and not install.  i cannot find the app anywhere...HELP!

iPhone 4, iOS 6.0.2
  • iinami Level 4 Level 4 (1,400 points)
    Currently Being Moderated
    Jan 16, 2013 1:12 PM (in response to Bill Gleason)

    did you tap on 'open' and see what happens?

  • Ralph9430 Level 6 Level 6 (12,460 points)
    Currently Being Moderated
    Jan 16, 2013 1:42 PM (in response to Bill Gleason)

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

     

    If that doesn't work try quitting the App Store app like this. Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then reset your device again. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

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