myabsley

Q: Canon Selphy CP900 software on my Macbook Pro running OS X 10.8.2?

I've installed the driver provided by Canon on their website for Mountain Lion, but even when I insert the disk, I cannot seem to install the software required for the printer to be used properly.  It's also supposed to be wireless, but I can only seem to get the printer to be recognized when it is plugged in via USB.

Can anyone give me more detailed instructions on how to install the necessary software?

Thanks very much.

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Jan 6, 2013 1:55 PM

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Q: Canon Selphy CP900 software on my Macbook Pro running OS X 10.8.2?

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  • by Eric Root,

    Eric Root Eric Root Jan 6, 2013 2:45 PM in response to myabsley
    Level 9 (72,168 points)
    iTunes
    Jan 6, 2013 2:45 PM in response to myabsley

    You can try installing the drivers from here:

     

    http://support.apple.com/kb/DL899

  • by PAHU,

    PAHU PAHU Jan 6, 2013 11:38 PM in response to myabsley
    Level 6 (16,610 points)
    Jan 6, 2013 11:38 PM in response to myabsley

    For starters, do not waste your time and download the Canon Driver update that Eric Root has linked to. The CP900 is not included with that update.

     

    With regards to the wireless connection, have you already connected the CP900 to your wireless access point? (also known as wireless router). Page 31 onwards to the CP900 Printer User Guide runs you through the required steps, which is performed via the buttons on the printer - no additional software is required.

     

    Once you have the printer connected to your wireless access point you can then use the SELPHY Photo Print application, that you would have installed from the supplied CD, to print images.

  • by Herbert,

    Herbert Herbert Jan 16, 2013 3:30 PM in response to PAHU
    Level 2 (238 points)
    Jan 16, 2013 3:30 PM in response to PAHU

    Screen Shot 2013-01-16 at 6.14.57 PM.jpg

     

    Similar problems here with Mountain Lion 10.8.2. I installed the new drivers from Canon, but big issues remain.

     

    SELPHY Photo Print doesn't see my CP900 though it's turned on and connected to our network, and printing from iOS works just fine. I can't print wirelessly from any other application on my Mac either.

     

    I am unable to add the printer via USB, I get an error saying '"Filter" failed.   ???

     

    I am out of my wits. Does anyone have suggestions how to resolve this?

     

    Screen Shot 2013-01-16 at 6.28.09 PM.jpg

  • by PAHU,

    PAHU PAHU Jan 16, 2013 6:57 PM in response to Herbert
    Level 6 (16,610 points)
    Jan 16, 2013 6:57 PM in response to Herbert

    With regards to wireless printing, is the CP900 showing Infrastructure or Ad Hoc on its LCD? I ask because you can print from iOS in Ad Hoc mode but you need to have the CP900 connected to a wireless access point (router) for printing (known as Infrastructure).

     

    As for USB printing, in testing just now, I printed an image in PNG format from Preview without any filter error. If you had any version of the CP900 driver installed on this Mac prior to installing the most recent v6.2 driver, then I would suggest you remove the printer from Print & Scan and then open Finder and navigate to HD > Library > Printers > Canon and trash the SELPHYCP folder. If you also have a CP folder at this location, trash it also. Then restart your Mac and after logging back in, install the v6.2 driver and see if this lets you add the printer and print.

     

    Message was edited by: PAHU Added step of removing printer from Print & Scan before removing driver files.

  • by Herbert,

    Herbert Herbert Jan 17, 2013 5:56 AM in response to PAHU
    Level 2 (238 points)
    Jan 17, 2013 5:56 AM in response to PAHU

    Thank you PAHU! I did these steps but wasn't successful in the end. The driver installs fine, I can add the printer without problems, but when printing it hangs for a minite and then I get an error that looks like this:

     

    Screen Shot 2013-01-17 at 8.33.38 AM.jpg

    Screen Shot 2013-01-16 at 10.03.40 PM.jpg

    I start to wonder, are there any other files I should remove before a driver reinstall? I seem to recall in another post someone pointed into the hidden var/ directory, but I can't find that post anymore.

     

    Thanks for helping!

  • by PAHU,

    PAHU PAHU Jan 17, 2013 1:15 PM in response to Herbert
    Level 6 (16,610 points)
    Jan 17, 2013 1:15 PM in response to Herbert

    The cups folder exists in /var/spool/, but I've never had a need to change anything here. You may have read some users modifying files in /etc/cups/, but with the error you are getting I think it is more related to the Canon files rather than core files.

     

    Could you open System Information (Applications > Utilities) and select Printers in the left sidebar. The right pane will show the CP900 information - you may need to select it from the top right pane if you have more than one printer installed. Can you select all of the CP900 information, copy and paste here so I can compare with what I have.

  • by Herbert,

    Herbert Herbert Jan 17, 2013 1:36 PM in response to PAHU
    Level 2 (238 points)
    Jan 17, 2013 1:36 PM in response to PAHU

    Thank you PAHU, your help is very much appreciated! After much tinkering I was ready to surrender and return this printer. What gives me hope is the fact that your CP900 is working for you. Here is the requested info, I hope it is useful:

     

    Canon CP900:

     

      Status:          Idle

      Print Server:          Local

      Driver Version:          6.2.0.1

      Default:          Yes

      Shared:          Yes

      URI:          usb://Canon/CP900?serial=CA12122700003719

      PPD:          Canon CP900

      PPD File Version:          6.2.0.1

      PostScript Version:          (3010.00) 530

      CUPS Version:          1.6svn (cups-327)

      Scanning support:          No

      Printer Commands:          none

      CUPS filters:

    cupstomcdselphycp:

      Path:          /Library/Printers/Canon/SELPHYCP/Cores/cupstomcdselphycp/Contents/MacOS/cu pstomcdselphycp

      Permissions:          rwxr-xr-x

      Version:          6.2.0.1

      Fax support:          No

      PDEs:

    ColorPDE.plugin:

      Sandbox compliant:          No

     

    Hardware Overview:

     

      Model Name:          MacBook Pro

      Model Identifier:          MacBookPro9,1

      Processor Name:          Intel Core i7

      Processor Speed:          2.6 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          16 GB

      Boot ROM Version:          MBP91.00D3.B08

      SMC Version (system):          2.1f173

      Serial Number (system):          C02JN2G1DV35

      Hardware UUID:          35886C44-6A20-533D-AFDA-4804064BF1CE

      Sudden Motion Sensor:

      State:          Enabled

     

     

    System Software Overview:

     

      System Version:          OS X 10.8.2 (12C60)

      Kernel Version:          Darwin 12.2.0

      Boot Volume:          Macintosh HD

      Boot Mode:          Normal

      Computer Name:          xxxxxxx

      User Name:          xxxxxxxx

      Secure Virtual Memory:          Enabled

      Time since boot:          1:01

  • by PAHU,

    PAHU PAHU Jan 17, 2013 1:51 PM in response to Herbert
    Level 6 (16,610 points)
    Jan 17, 2013 1:51 PM in response to Herbert

    Thanks for supplying that information. Your printer settings are the same as I have for the USB connected printer.

     

    I can generate a similar error to what you are getting if I leave the paper size at Custom, which for some reason appears to be the default size the applications like Preview show when connected to the printer. If I change the page size to 4"x6", then it will print.

     

    But this is the only way I can get a similar error. All other printing from Preview works okay for me. I will try a few more things to see if I can get it to error like yours and report back.

  • by Herbert,

    Herbert Herbert Jan 17, 2013 2:02 PM in response to PAHU
    Level 2 (238 points)
    Jan 17, 2013 2:02 PM in response to PAHU

    Awesome, thank you PAHU!

     

    In addition, trying the wireless side of it: I can't even set up the printer, "Unable to verify the printer on your network", despite the fact that i can print fine from iPad and iPhone with iOS6. Here are the error messages, the second one appears after a minute or so:

     

    Screen Shot 2013-01-17 at 4.51.17 PM.jpg

    Screen Shot 2013-01-17 at 4.51.38 PM.jpg

  • by Herbert,

    Herbert Herbert Jan 17, 2013 2:09 PM in response to Herbert
    Level 2 (238 points)
    Jan 17, 2013 2:09 PM in response to Herbert

    Apologies for the spam from my side! I just followed your advise and played with paper sizes, but none allowed me to successfully print. Oh my ...

  • by PAHU,

    PAHU PAHU Jan 17, 2013 2:17 PM in response to Herbert
    Level 6 (16,610 points)
    Jan 17, 2013 2:17 PM in response to Herbert

    With regards to the network printer, I don't think that you add it using one of the IP protocols. I added mine by selecting the Default view - not the IP view. The printer took a while to appear, but when it did it showed "cnybmscp" in the Kind column. I selected it and the USB menu automatically changed to Canon CP900.

     

    So if you remove this printer you have created and select to add again and have the Default view selected, do you see the CP900? And if you do and you select it and then Add this printer, does this print without the same error as the USB connection?

  • by Herbert,

    Herbert Herbert Jan 17, 2013 2:50 PM in response to PAHU
    Level 2 (238 points)
    Jan 17, 2013 2:50 PM in response to PAHU

    Ah, we're getting closer!  

     

    Intuitively I rebooted my router and after about one minute the CP900 showed up, so far so good! But when I tried printing I got this error:

    Screen Shot 2013-01-17 at 5.42.23 PM.jpg

    I tried both 4x6 sizes available, one is 4x6 inches and the other one is 100mm x 148mm, both resulted in the same error.

     

    So the good news is the printer is available on my network. Now it's a weird paper size issue.

  • by PAHU,

    PAHU PAHU Jan 17, 2013 3:14 PM in response to Herbert
    Level 6 (16,610 points)
    Jan 17, 2013 3:14 PM in response to Herbert

    Excellent work. Now for the paper setting.

     

    I can get that same error with the wrong size selected. And the application can impact the paper selection also.

     

    With regards to the paper in the CP900, the cassette has the paper size written on it. The cassette in my CP900 shows "Postcard/100x148mm/4x6 inch/4R". You have to ensure that the paper cassette and the ink cassette match. If you have the Postcard ink cassette installed, you will have a capital P on the bottom left corner of the CP900 display.

  • by Herbert,

    Herbert Herbert Jan 17, 2013 3:31 PM in response to PAHU
    Level 2 (238 points)
    Jan 17, 2013 3:31 PM in response to PAHU

    Outstanding PAHU, awesome! It worked!!!

     

    I am quite sure I've tried this paper size before, but in the meantime I've also created a preset and a few custom paper sizes - who knows what finally did the trick, but hey, without your help I would have given up a while ago. So thank you for lending your expertise PAHU and for being patient with me!

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