11 Replies Latest reply: Jan 17, 2013 8:35 AM by randers4
ann8791 Level 1 Level 1 (0 points)

Won't backup automatically. Is there another way to lock screen? I have it plugged it, connected to wi-fi. I have tried it manually as well. Thanks

  • 1. Re: icloud will not backup.
    stevejobsfan0123 Level 7 Level 7 (32,365 points)

    What happened when you tried to do it manually?

  • 2. Re: icloud will not backup.
    ann8791 Level 1 Level 1 (0 points)

    It says estimated time remaining. It is stuck at the same time forever. Then eventually stops backing up and tells me it failed. I get the message that it hasn't backed up in 3 weeks.

  • 3. Re: icloud will not backup.
    jolom Level 1 Level 1 (0 points)

    Having the exact same issue. I had to change my password over the weekend; wasn't sure if this had something to do with the problem. Very frustrating.

  • 4. Re: icloud will not backup.
    ann8791 Level 1 Level 1 (0 points)

    Will it backup now that you changed your password? Thanks

  • 5. Re: icloud will not backup.
    jolom Level 1 Level 1 (0 points)

    Actually, I wasn't having a problem until I changed my password. The problems began after my password changed. I even deleted my account and started over. Haven't been too happy with the iPhone 5 -- glitches after glitches!

  • 6. Re: icloud will not backup.
    AshNeedsHelp411 Level 1 Level 1 (0 points)

    I am having the exact same problem with my iPad 2! It's been over a month and can't get it to back up no matter what!

  • 7. Re: icloud will not backup.
    randers4 Level 9 Level 9 (57,340 points)

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your phone that is preventing the backup.  To troubleshoot these, try deleting your last backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on again.  If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

     

    It may also be caused by network connectivity to the iCloud server.  Solutions to that include power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), updating the firmware on your router, and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using).

  • 8. Re: icloud will not backup.
    AshNeedsHelp411 Level 1 Level 1 (0 points)

    Thank you soooo much!! It worked!

  • 9. Re: icloud will not backup.
    randers4 Level 9 Level 9 (57,340 points)

    You're welcome.

  • 10. Re: icloud will not backup.
    AshNeedsHelp411 Level 1 Level 1 (0 points)

    Ok, turns out it didn't work. It started to, then went back to saying it couldn't be completed. Followed all of the above steps. No idea what's wrong.

  • 11. Re: icloud will not backup.
    randers4 Level 9 Level 9 (57,340 points)

    You might try backing up on a different network to see if it's related to your wifi.  Just go to a public wifi and tap Back Up Now to start a manual backup and see if it finishes.  If it does, you may need a flash update to your router, or may have security/firewalls in place that are interfering with your connection to the server.