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Bent frame caused by swollen battery?

2354 Views 10 Replies Latest reply: Jan 17, 2013 3:16 PM by bhazel RSS
eyalbs Calculating status...
Currently Being Moderated
Jan 17, 2013 2:13 PM

Hi,

 

Wanted to know your opinion about two issues I've got with my 1 month old iPhone 5:

 

1.

The iPhone which was in a hard-case from day one - magically developed a bent on the left frame side.

Yep, a well keeped device that never suffered any damage (never fell, no one sit on it).

 

Since this bent is only on the left side (the right side is perfectly straight) - It might be a swollen battery.

But hey, its a great thing that the battery is non-replaceable so I have no idea to tell right?

 

Apperantly, my warranty voided, it doesn't matter if its the battery's fault or mine.

 

2.

I live in Israel, so iPhone are being officially sold through the local carriers.

But guess what, they're only selling phones and providing warranty replacements.

If your phone is borken - they won't fix it.

 

Apperantly Apple has no repairing service for iPhones in Israel (they're only selling the devices).

 

Apple representative basically told me that I have nothing to do with the phone - so my only alternative is 3rd party labs.

 

Yep, that's Apple official policy. They're only selling iPhones through resellers, They're not providing repair services.

 

Your iPhone got broken? Well, buy a new one because no one will fix it.

 

 

Maybe someone here have an advice what to do?

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Jan 17, 2013 2:30 PM (in response to eyalbs)

    if they arent providing service to it then look in to a third party to replace the battery

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Jan 17, 2013 2:44 PM (in response to eyalbs)

    well there isnt much more any one here can tell you. apple doenst provide repairs in your area there for that is your only options.

  • varjak paw Level 10 Level 10 (167,215 points)
    Currently Being Moderated
    Jan 17, 2013 2:56 PM (in response to eyalbs)

    Support for the iPhone in Israel is provided by the authorized cell carriers. See:

     

    http://www.apple.com/il/support/iphone/contact/

     

    I don't read Hebrew, but all four have what appear to be iPhone support pages on their web sites. If you purchased your iPhone from one of those four carriers and that carrier refuses to provide service, try calling Apple Support Israel at (44) 0844 209 0611 and ask for assistance in getting your problem resolved. You may have difficulty convincing anyone that a bent frame is not due to user damage, but you can talk to them and see what if anything you can work out.

     

    Note that no service provider repairs existing iPhones; Apple's policy is to replace the iPhone entirely.

     

    Regards.

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Jan 17, 2013 2:56 PM (in response to eyalbs)

    what ever the apple rep told you is what it is. We are user here and can only tell you so much becasue that what we know. you asked  us what to do and you got your anwser if you dont like it then take it up with apple

  • varjak paw Level 10 Level 10 (167,215 points)
    Currently Being Moderated
    Jan 17, 2013 3:06 PM (in response to eyalbs)

    It sounds like they don't believe that the damage is not user-caused. If that is the case, there's nothing you can do, at least as far as warranty service is concerned. Did the carrier refuse a replacement even for the out-of-warranty fee Apple normally charges?

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Jan 17, 2013 3:16 PM (in response to eyalbs)

    Again if the carrier is the phone who provides your phone service then you can only talk to them. you can try taking it in to them and prove it isnt user damage other then that it is a 3rd party lab

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