Currently Being ModeratedJan 17, 2013 2:01 PM (in response to Ric.)
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Currently Being ModeratedJan 17, 2013 7:23 PM (in response to lllaass)
Thanks for the support, i followed the procedure step by step and try it all but the problem still, but i will try now the appointment at the Genius Bar of an Apple store.