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TS1421: iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

Learn about iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

TS1421 I Tunes wont open.

534 Views 10 Replies Latest reply: Jan 23, 2013 6:46 AM by Rhyse21 RSS
Murph2008 Calculating status...
Currently Being Moderated
Jan 17, 2013 9:47 PM

Error message states, ITunes has encountered a problem and needs to close.

Error signature = AppName: itunes.exe,

AppVer 11.0.1.12,

ModName: corefoundation.dlll

ModVer: 1.630.18.0

Offset: 0005e550.

Was working fine previously any help much appreciated.

Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 18, 2013 1:47 AM (in response to Murph2008)

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)

     

    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 18, 2013 3:57 AM (in response to Murph2008)

    You're welcome, Murph. Glad you got things sorted out.

  • Rhyse21 Calculating status...
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    Jan 20, 2013 5:40 PM (in response to b noir)

    hi tony ive been trying to send you a direct message for over 10 minutes i have a problem everytime i start itunes it says "the registry settings used by the itunes drivers for importing and burning cds - dvds are missing" re installed itunes twice and problem still consists cannot burn no disks which is annoying can you help please?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 20, 2013 7:05 PM (in response to Rhyse21)

    everytime i start itunes it says "the registry settings used by the itunes drivers for importing and burning cds - dvds are missing"

     

    I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)

     

     

    iTunes for Windows: "Registry settings" warning when opening iTunes

  • Rhyse21 Level 1 Level 1 (0 points)
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    Jan 20, 2013 7:29 PM (in response to b noir)

    what is step 12 and where do i type in GEARAspiwdm?

     

    explain please?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 20, 2013 7:33 PM (in response to Rhyse21)

    what is step 12 and where do i type in GEARAspiwdm?

     

    explain please?

     

    It's in the instructions in the document that I linked you to in the previous reply. The title of the document in my previous reply is a link to that document. Click on the link to see the document.

  • Rhyse21 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2013 7:52 PM (in response to b noir)

    now im in upper filters i added GEARSA etc and now my itunes says disc burner and software could not be found but if i remove GEARSA etc it just says disc recording not found. i think this problem occured when i tried to download the older itunes because i did not like the new one and would not let me because i had the latest version of itunes having to remove itunes completely from my computer, before all of this everything was fine. back to the problem whenever i add GEARAspiWDM in the value box and press enter then press ok it says something about containing empty strings and that Registry editor will remove empty strings found?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jan 21, 2013 12:13 PM (in response to Rhyse21)

    With any luck, that might be indicating an afs.sys issue. We'd better check for that.

     

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • Rhyse21 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2013 6:46 AM (in response to b noir)

    ok i run diagnostics, (sorry about late reply my internet was down.) it tells me to choose a drive i click the drive
    and it will not let me choose a drive and underneath says "optical drive: no drive chosen for testing" help please?

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