TS1421: iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issuesLearn about iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
Currently Being ModeratedJan 18, 2013 1:47 AM (in response to Murph2008)
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Currently Being ModeratedJan 18, 2013 3:20 AM (in response to b noir)
Cheers Tony thanks very much, your help was much appreciated. I had tried the repair before but only in the ITunes program, not in the Apple Support Application Files. Reflashed first go. Once again thank you very much.
Currently Being ModeratedJan 20, 2013 5:40 PM (in response to b noir)
hi tony ive been trying to send you a direct message for over 10 minutes i have a problem everytime i start itunes it says "the registry settings used by the itunes drivers for importing and burning cds - dvds are missing" re installed itunes twice and problem still consists cannot burn no disks which is annoying can you help please?
Currently Being ModeratedJan 20, 2013 7:05 PM (in response to Rhyse21)
everytime i start itunes it says "the registry settings used by the itunes drivers for importing and burning cds - dvds are missing"
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
Currently Being ModeratedJan 20, 2013 7:33 PM (in response to Rhyse21)
what is step 12 and where do i type in GEARAspiwdm?
It's in the instructions in the document that I linked you to in the previous reply. The title of the document in my previous reply is a link to that document. Click on the link to see the document.
Currently Being ModeratedJan 20, 2013 7:52 PM (in response to b noir)
now im in upper filters i added GEARSA etc and now my itunes says disc burner and software could not be found but if i remove GEARSA etc it just says disc recording not found. i think this problem occured when i tried to download the older itunes because i did not like the new one and would not let me because i had the latest version of itunes having to remove itunes completely from my computer, before all of this everything was fine. back to the problem whenever i add GEARAspiWDM in the value box and press enter then press ok it says something about containing empty strings and that Registry editor will remove empty strings found?
Currently Being ModeratedJan 21, 2013 12:13 PM (in response to Rhyse21)
With any luck, that might be indicating an afs.sys issue. We'd better check for that.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
Currently Being ModeratedJan 23, 2013 6:46 AM (in response to b noir)
ok i run diagnostics, (sorry about late reply my internet was down.) it tells me to choose a drive i click the drive
and it will not let me choose a drive and underneath says "optical drive: no drive chosen for testing" help please?