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Is it possible to let Apple track my stolen/lost device?

155 Views 1 Reply Latest reply: Jan 18, 2013 12:21 AM by Julian Wright RSS
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Jan 17, 2013 11:33 PM

Why apple can't track my iPhone 4s? I have the purchase receipt, original boxing, and the device is registered in my Apple ID, it was stolen two months ago and iCloud is useless since the guy can erase the phone and set it with his own ID, I mean I bought the phone including all of it's features, and GPS is one of them, and Apple as the maker can track their own devices..

iPhone 4S, iOS 5.1.1, Serial No. DNPHNY8XDTC0
  • Julian Wright Level 7 Level 7 (34,835 points)

    Apple has no more ability to trace an erased phone, or one with GPS turned off than you do. Apple are not a law enforcement agency and do not keep records of who owns what devices and where they are. Privacy laws prevent that sort of activity.


    Other phone manufacturers do not track stolen phones either, but just like Apple, some provide services which can assist you in locating a lost device. However technical limitations prevent these services from being guaranteed to find a stolen device.


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