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TS3694: Resolve specific iTunes update and restore errors

Learn about Resolve specific iTunes update and restore errors

TS3694 3194

350 Views 1 Reply Latest reply: Jan 18, 2013 4:00 AM by diesel vdub RSS
chitoomg711 Calculating status...
Currently Being Moderated
Jan 17, 2013 10:48 PM

cann''t restore due to error 3194. How to resolve?

iPad, iOS 4.3.2
  • diesel vdub Level 7 Level 7 (20,745 points)
    Currently Being Moderated
    Jan 18, 2013 4:00 AM (in response to chitoomg711)

    From the article that the question was posted from:

     

    Unable to contact the iOS software update server gs.apple.com

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

    1. Install the latest version of iTunes.
    2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.

     

    In the future, if you put forth the time to find the answer, READ it and follow the suggested steps.

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