Currently Being ModeratedJan 18, 2013 5:46 AM (in response to maggs_abbie)
As has been explained on these forums hundreds of times...if you forgot your password you must restore/erase the phone and set it up as a new phone.
Currently Being ModeratedJan 18, 2013 5:50 AM (in response to maggs_abbie)
See this discussion
Currently Being ModeratedJan 18, 2013 6:34 AM (in response to maggs_abbie)
If you forgot (or don't know) your passcode, restore the device from backup on the last computer it was synced with when the passcode was turned on... this will remove the passcode. If you do not have access to the last computer it was synced with, you will have to force it into recovery mode & restore as a new device.
Currently Being ModeratedJan 18, 2013 8:03 AM (in response to maggs_abbie)
By coincidence, this happened to my son just last night. You do NOT have to restore it to a new phone, but you probably want a current backup.
Luckily, you can still sync and back it up even if it's locked, so connect it to the computer you usually sync it to. Go to the summary page. It's easiest and fastest to use a local backup, so if iCloud backup is on, turn it off and click "Backup now".
After it backs up, either click "Restore iPhone", or
- hold home and the top button until the screen goes black, release the top and continue to hold the home button until iTunes says "iPhone in recovery mode detected".
Follow instructions to restore from backup, and then sync to restore content. Your phone will come up in an unlocked state. If you have any stuff that was purchased directly to the iPhone (only), you'll have to re-download it.
Remember to turn iCloud backups back on if you use them.
If you don't sync you iPhone to a computer then I *think* those instructions with the buttons will put it into a mode where you can restore it from the cloud (make sure it is NOT connected to a computer while you do this). Otherwise, you will have to restore it as a new phone, then go to settings, reset, then restore it from the cloud.
Currently Being ModeratedJan 18, 2013 8:04 AM (in response to Templeton Peck)
No, it does not have to be restored as a new phone. Restoring from a backup removes the lock.