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HT5582: iTunes Store: How iTunes Store purchases are billed

Learn about iTunes Store: How iTunes Store purchases are billed

HT5582 can i talk to a person

183 Views 2 Replies Latest reply: Jan 18, 2013 7:06 AM by King_Penguin RSS
cliffda Calculating status...
Currently Being Moderated
Jan 18, 2013 6:47 AM

i have been billed and i need to know what that was for? and i would like to be able to log in and see charges on my account with apple?

  • Winston Churchill Level 10 Level 10 (81,830 points)
    Currently Being Moderated
    Jan 18, 2013 7:04 AM (in response to cliffda)

    Welcome to the Apple Community.

     

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

     

    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • King_Penguin Level 10 Level 10 (92,565 points)
    Currently Being Moderated
    Jan 18, 2013 7:06 AM (in response to cliffda)

    You can check the purchase history on your account via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option on your computer's iTunes - though I'm not sure if that shows in-app purchases and/or auto-renewing subscriptions .  If you don't recognise the charge and/or you can't find it then you can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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