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Safari silently quits when clicking on a link

318 Views 7 Replies Latest reply: Jan 21, 2013 9:01 AM by Luis Sequeira1 RSS
Luis Sequeira1 Level 5 Level 5 (4,790 points)
Currently Being Moderated
Jan 18, 2013 9:21 AM

Safari on my mac has developed a tendency to quit abruptly - no "unexpectedly quit" message comes up, it just quits - when clicking on a link.

This is not specific to one particular type of link, though it seems to happen more often when the link is to a pdf. It is also seemingly random. It happens every day, sometimes more than once in a row, but sometimes it works fine for a while. Reopening Safari and click the exact same link usually works, so it is not something on any particular page.

I have grown to use Chrome more and more, for this reason, but I would like to be able to figure this out. Most likely there is some setting that got corrupted on my machine - but this also happens, albeit less frequently, on other machines in my house (my children's imac) or at work - though clearly my macbook pro is where it gets happening all the time.

 

Any ideas?

MacBook Pro, OS X Mountain Lion, 17", Early 2010
  • CT Level 6 Level 6 (14,985 points)
    Currently Being Moderated
    Jan 18, 2013 10:12 AM (in response to Luis Sequeira1)

    This happens to me occasionally.  Sometimes it seems like Safari's current state combined with a particular site does it consistently until I restart Safari.  I have a suspicion that this could be caused by an errant Safari Extension.  Do you have any Extensions installed?

     

    charlie

  • Linc Davis Level 10 Level 10 (107,630 points)
    Currently Being Moderated
    Jan 18, 2013 10:28 AM (in response to Luis Sequeira1)

    The next time you have the problem, note the exact time: hour, minute, second.

     

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Scroll back in the log to the time you noted above. Select any messages written at that time. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Linc Davis Level 10 Level 10 (107,630 points)
    Currently Being Moderated
    Jan 21, 2013 7:27 AM (in response to Luis Sequeira1)

    In the Console window, look under User Diagnostic Reports for crash reports related to "WebProcess". The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,630 points)
    Currently Being Moderated
    Jan 21, 2013 8:30 AM (in response to Luis Sequeira1)

    Select

            

    Safari Preferences Extensions

         

    from the Safari menu bar. If any extensions are installed, disable them and test.

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