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PDFs will not Save or Print in Safari

3947 Views 9 Replies Latest reply: Jun 4, 2013 12:43 PM by Jay Miller3 RSS
JRVIGER Calculating status...
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May 21, 2012 8:20 AM

Have recently started having an issue where when I open a PDF attachment from Safari, it will not allow me to print it or "save as".  When I attempt to print, the window comes up, shows a blank preview in landscape mode.  When I attempt to "save as" it states The document “201205210502092.pdf” could not be exported as “201205210502092”. and nothing saves.  It used to work great every time, now, it does not work at all.  Help...this is so frusterating.

  • Carolyn Samit Level 10 Level 10 (84,175 points)
    Currently Being Moderated
    May 21, 2012 12:19 PM (in response to JRVIGER)



    From your Safari menu bar click Safari > Empty Cache


    If that didn't help, back to the menu bar, click Safari > Reset Safari. Select the top 5 boxes, click Reset.


    If that didn't help, open the Finder. From the menu bar top of your screen click Go > Go to Folder


    Type this exactly as you see it here:




    Click Go


    Move the Cache.db file to the Trash.


    Quit then relaunch Safari to test.

  • Linc Davis Level 10 Level 10 (107,920 points)
    Currently Being Moderated
    May 21, 2012 1:35 PM (in response to JRVIGER)

    Back up all data.


    Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:


    /Library/Internet Plug-ins


    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Newt4 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2012 11:07 AM (in response to JRVIGER)

    I was having same PDF issues and found a really easy fix right under my nose...

    A grey bar appears when you hover mouse near bottom of page - it offers printing, saving etc. or when you click the little Adobe logo on the far right of the grey bar it opens the pdf with all kinds of menus to do everything you like.  I was excited to discover this after weeks of blank pdf's.


    I hope it works for you copy.jpg

  • drjenna Calculating status...
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    Aug 7, 2012 12:26 PM (in response to Newt4)

    THIS was JUST the solution I needed. Thank you.

  • micheldubai Calculating status...
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    Aug 29, 2012 6:07 AM (in response to Newt4)

    Brilliant, many thanks!

  • sven Calculating status...
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    Sep 29, 2012 4:15 AM (in response to Newt4)

    Thanks for you help!

  • bexter_retxeb Calculating status...
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    Jan 18, 2013 10:58 AM (in response to Newt4)

    OMG! Newt4 .... What an easy solution!!! Thank you so much!!! Me and my husband kept printing out blank pgs or having to take pics of the screen to get things to print.

  • Texas McCoy Calculating status...
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    Apr 11, 2013 5:22 PM (in response to Newt4)

    THANK YOU SO MUCH!! I've been doing my taxes online for hours now and, after finally getting them done, I was getting mad trying to figure out how to get the pdf of my state tax return form to print a hard copy for my records... I honestly never noticed those disappearing/reappearing buttons before... so simple

  • Jay Miller3 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 4, 2013 12:43 PM (in response to Newt4)

    Thank you, from me, too.


    It used to be that, on Safari with a web page open, one could #p to print or select print or preview the pdf and then print, from the Safari menu. That has changed, and you've found the solution.


    Why does Apple insist on changing things and forcing us to spend time searching for the answers to things we used to do before? It's very frustrating.


    Thank you for answering the question.


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