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HT2727: iTunes Store: See your purchase history and web order numbers

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HT2727 Need to find the answer to security question

54 Views 1 Reply Latest reply: Jan 18, 2013 10:36 AM by Winston Churchill RSS
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Jan 18, 2013 10:30 AM

I tried to purchase an iBook on my new iPad and it asked me to answer security questions and I have put the answers but it says they are wrong. I need to know how to either reset them or find what i had originally put as the answers

iPad 2, iOS 6.0.2
  • Winston Churchill Level 10 Level 10 (81,665 points)

    Welcome to the Apple Community.

     

    1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

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