Skip navigation

Black screen after windows 7 update?

1436 Views 6 Replies Latest reply: Jan 18, 2013 1:21 PM by Pandaguo RSS
Porkyy Calculating status...
Currently Being Moderated
Apr 5, 2012 3:18 PM

Last night i left my Macbook Pro downloading a game on steam overnight, when i got up in the morning it seems like it restarted and went onto the mac login screen. So i restarted it into windows and it had been installing an update, and it said something like "installing clientregistry" with a number/number (it was the last step). It then restarted again and so i booted into windows, except after the screen where the colours fly around, i can see my cursor for a tiny bit then the screen goes black. You can tell it's still on as the fans continue to run and the brightness is a bit higher than what it would be if it was off. When i go onto the mac side, it says something like NTFS 3G force or abort, i chose force but it doesn't change anything. If i boot into safe mode in windows (when it detects it didn't shut down properly), i can get to the login screen and login but it says error cannot load profile, and it restarts after a certain time.

 

It's very important that my windows works as the only way i can access a copy of windows 7 disc is from school, and the holidays just started

MacBook Pro, Mac OS X (10.6.8)
  • mwm417 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Apr 5, 2012 6:55 PM (in response to Porkyy)

    Try booting Windows into safe mode by selecting the windows partiton and as soon as it starts booting up, hold down the F8 key (you may have to hold down fn + F8 dependidng on your settings). This should hopefully get you in to the system and you can do a system restore to undo any changes that are causing it to not boot normally.

     

    Let me know if this doesn't work, and I'll see what else can be done.

  • mwm417 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Apr 5, 2012 9:05 PM (in response to Porkyy)

    Hmm thats strange. Try booting up again using fn + F8, but instead of going to safe mode, go to repair computer (I think its the one at the top). It will ask you for a password and such, but will then give you a window showing different repair options. I would first try the startup repair (I don't think this will work but it IMHO is the least destructive). Reboot and see if it works. If not go back and instead of startup repair choose system restore and restore to a restore point before you started having problems.

     

    If none of this works, on the same fn + F8 menu where you choose repair your computer and safe mode etc. there should be an option to start Using Last Known Good Configuration. I don't have a good success rate with this which is why I don't recommend it first.

     

    If still none of these work let me know, and we can try some command prompt fixes.

  • mwm417 Level 1 Level 1 (75 points)
    Currently Being Moderated
    Apr 6, 2012 11:33 PM (in response to Porkyy)

    Ha funny how we always seem to overlook the obvious fixes. Sorry, unfortunatley I don't have much advice as far the NTFS-3G goes. I always had issues with that, so I decided to get Paragon NTFS for Mac. Its about 20 bucks, so if thats something you can do I would higly suggest it as I have almost no issues with it.

  • Pandaguo Calculating status...
    Currently Being Moderated
    Jan 18, 2013 1:21 PM (in response to Porkyy)

    Hey Buddy, I have the exact same problem!!!! I also left steam on over night and everything just went black. I notice that if i hit the power button, it is able to go to sleep mode. But when I restart, it still goes back to black... this is bad, I have just downloaded few games, can't wait to play them...

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.