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"Other" data (iPhone) - How do I remove this junk?

1180181 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • amandastec Calculating status...

    Can someone please tell me if I restore from new if I will be able to get all of my apps and such back? I need to try this because my "other" is over 3GB but I'm just worried I'm going to lose apps and contacts, etc.

  • mattrussell5 Calculating status...

    Absolutely.  If you are restoring from new, you will still have all of your apps you've ever downloaded on your iTunes.  It's best to do a Back Up before you restore as new (to make sure the apps are actually downloaded on your computer).


    I had a post earlier about describing how to extract random files from DiskAid - ignore that.  I did what you are suggesting, restoring from factory settings, and then redownloading everything.  That is the BEST way.  It is so worth the time it takes for it.  My phone is faster and I reclaimed about 4 1/2 GB of space.

  • Venkinto Calculating status...
    Currently Being Moderated
    Jan 15, 2013 5:43 AM (in response to Lexxxa3)

    This worked PERFECTLY!  I was neverous about swiping to delete music usage, but BAM!  Rebooted, all my music was still there and now I have another 6 gigs free'd up!  Thank you soooooo much!

  • Lawrence Finch Level 7 Level 7 (24,480 points)
    Currently Being Moderated
    Jan 15, 2013 6:05 AM (in response to Venkinto)

    Wait till you try to play your music.

  • mattrussell5 Level 1 Level 1 (0 points)

    :/ I know. Lawrence, anyway for me to remove that post? I've tried to delete it as I found out right afterwards that I shouldn't have written that

  • Lawrence Finch Level 7 Level 7 (24,480 points)

    You can edit a post for up to 15 minutes after it appears, but you can't delete it. Best thing is to post a followup message if you have new information.

  • Venkinto Level 1 Level 1 (0 points)

    Okay, yeah this blows.  Joke's on me :/

    The 15 minute rule for editing is so stupid.  Typical apple thinking.

    Anyway, I'm unchecking "Sync Music", syncing, and then syncing again with "Sync Music" checked.  Looks like 2.5 gigs of "other" is coming back too.   Cleared up a little bit of space though.  Grr, this is frustrating. 

  • mattrussell5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2013 6:33 AM (in response to Venkinto)

    Sorry Venkinto :/ wish I would have tried playing my music early on too...and NOT posted that. Too bad I can't remove.


    What I did do later on was restore my phone from its factory settings, reinstall all the apps from what I had save on my Mac, add back the music, and was good as new. Other was back down to its normal 400 MB or so.


    If you do this, be sure to record all of your settings (write 'em down), your mail configurations if there are multiple, import all your photos to iPhoto, and turn on iCloud on as many features as you'd like. It's surprisingly easy to get everything as you had it before, and I found my phone even worked faster after doing this. 

  • kirsiemarie Calculating status...

    Oh No!  I didn't see this!  How do I get back to good!  Have you contacted Apple to let them take down this bad post?  What am I supposed to do???

  • Lawrence Finch Level 7 Level 7 (24,480 points)

    You need to connect your phone to iTunes and re-sync your music.

  • Billabo Calculating status...

    I know what happened to me will not work for everyone, since I saw that people have tried restoring a backup, but just in case someone else has a case like mine I thought I share what happened. Before the large "other" data appeared, I had 3.17 gigs of photos and videos on my phone. I transferred those to my computer, and then deleted them from my iPhone's Camera Roll. I looked the bar showing my data usage and I was puzzled to still see 3.17 GB under Photos. I eventually realized all my photos were still on my phone under the Photo Stream, so I deleted those and clicked Sync in iTunes. The "photos" section of the bar disappeared, but was completely transferred into the "other" section, leaving no more free space than I had before.


    I backed up my phone, planning to restore it to factory settings, then I clicked "Restore Backup" just to make sure that would work. It started the process, but stopped almost immediately and told me it was a corrupt backup. When my phone turned back on, the "other" section shrank to a normal size (782 MB) and I had everything on it still.

  • yoandy10 Calculating status...

    OK. I tried everything recommended on this post and only one suggestion worked. If you've got more that a couple of GBs in the "Other" category, it's most likely an app that was automatically deleted by iTunes in one of the syncs that you may or may not have noticed.


    Here it is:


    I noticed it but couldn't remember the excat name of the app. I could not find it in the App Store and then I finally realized that I could browse through the library backup files that I had from before upgrading to the new iTunes and find it there. I found the app that iTunes automatically deleted: QQ Player. (This media player is the type which videos can be added to it without having to add them to the iTunes library. In other words, it's a lot like a folder that you can add any type of media to and play it from there. I added some TV shows and movies to this media player which I could not otherwise play in the iPhone without converting them to the proper media format). Well, it turns out that the app is not available in the US App Store. It is only available in the Chinese App Store. Makes sense because I downloaded the app in Afghanistan when I was deployed.


    1. I created a new Apple ID that I could use to access the Chinese App Store and downloaded the app.


    2. Once I installed it to my iPhone, the app (QQ Player) immediately recognized the video files which I was using with it in my previous iPhone. The "Other" category is now 1.2 GB, which is what it should be since I have hundreds of texts, emails, and the dozens of videos and photos in MMS.


    3. I deleted all of the video files in QQ Player since I do not need them anymore.


    Check through all your apps and think if any of them have been deleted. If they have, it is likely that the data which that app left behind is being categorized as "Other".

  • tmkup1987 Calculating status...

    Here's the deal, and I'm not sure if Lawrence Finch is realizing the concern: "Other" data may be "REAL DATA", but if its hogging up precious space I want it gone. As an example:


    Assume that Temple Run is only a 25 MB file under Apps, but stores 500 MB of save data under "Other". I'm sorry, great game, but see ya! I only have a 16GB phone, and I take a ton of kid pictures/videos. Storage space is a premium on iDevices.


    I just did a restore to my iPad 3 to reclaim 4.5 GB of other data; I was able to reduce it to 2.33. I can't do the Music swipe trick (that doesn't work, I know), because I don't have music on my iPad: just photos, apps, and Other data.


    I really wish Apple would figure out how to show accurately what is taking up your storage space. My iMessages are empty; emails being sycned from my computer account for less than 100 MB (I checked, and 100 MB is over estimating).


    I also don't buy that its operating system data; otherwise, why does my 32 GB iPad only show a total capacity of 30.1 GB......

  • tmkup1987 Level 1 Level 1 (0 points)

    Or here's another take: my "16 GB" phone is actually only a 13.6 phone, with 5.7 of that 13.6 used up. 2.96 of my used space? Other data! So what "real data" apps are hogging this up, and how can I get rid of them without jailbreaking.


    (Also, where is the other 2.4 gigs I bought, if in fact, Other data is the operating system)

  • rockmyplimsoul Level 5 Level 5 (5,370 points)
    Currently Being Moderated
    Jan 18, 2013 4:13 PM (in response to tmkup1987)

    Part of the accounting has to do with the way all storage media is advertised vs. how it is read by your computer.  Hard drives, USB sticks, iPods and iOS devices all have the same issue due to the difference in binary vs. decimal counting.  So what your computer "sees" is always less than what the storage media is sold as -- at the gigabyte level the difference is about 7%, so the approximate capacity of your 16 GB iPhone is really about 14.9 GB.


    Now subtract about 800 MB for the iOS itself (yes, it is part of Other, as you can see this on a brand new device or one that has been restored without using a prior backup).


    Now look at your music content.  If you embed artwork into your files, a very rough estimate is about 1% of the size of each song.  If you had 13 GB of music (I know, you don't) you'd have approximately 130 MB of artwork contributing to Other.

    How about apps that accumulate data or let you download auxiliary files, like a PDF viewer or Office document reader?  Files downloaded locally to the device aren't counted in the app size, these go into Other.

    Then you may have a certain amount of corrupted files.  Maybe you aborted a sync and disconnected a bit too soon, or some other action that got the accounting thrown off.


    It's not clear from your post how big your Other is on your iPhone, but if its over 1.5 GB then you might try a Reset, Restore from Backup, or Restore w/o a Backup in that order to see if you gain anything (the last one will, you'll get down to about 800 MB of Other).

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