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"Other" data (iPhone) - How do I remove this junk?

1195572 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    Jan 18, 2013 5:20 PM (in response to tmkup1987)

    tmkup1987 wrote:

     

    Or here's another take: my "16 GB" phone is actually only a 13.6 phone, with 5.7 of that 13.6 used up. 2.96 of my used space? Other data! So what "real data" apps are hogging this up, and how can I get rid of them without jailbreaking.

     

    (Also, where is the other 2.4 gigs I bought, if in fact, Other data is the operating system)

    FIRST, I never said Other data was the operating system. I said it contained operating system DATA. There is a difference between a program and data. And the operating system is a program. Operating system DATA includes things such as the iNode table that is essentially a map of allocated and free storage, all of your settings, preferences, caches, performance logs, error logs application locations...

     

    The reason your 16GB phone has 13.6 GB has been discussed in hundreds of threads over the past 5 1/2 years, as well as uncountable postings all over the Internet about how memory is calculated for ANY computer, not just an iPhone. Essentially, 16 GB base 10 = 13.6 GB base 2. Because in binary 1K =1024 bytes. It is really just different ways of expressing the same value in different number systems.

     

    NO apps are occupying Other. DATA created or downloaded by apps is occupying Other. To prove it to yourself, restore the phone as New. Note the size of Other. Now add apps a few at a time, and run them so they generate data. Watch Other grow. When you find apps that make Other jump suddenly you will know more about it. Yes, it would be nice if iOS told you how much data each app uses. But it doesn't, at least right now. Maybe it will some day, because Android has this capability. My guess is that Facebook will turn out to be the biggest data user, but that's just a guess.

  • annaw35 Calculating status...

    CONGRATULATIONS to all those who successfully deleted 'other'. I tried to delete it using the method suggested by another user (settings>general>usage>delete all music>restart) and it DID NOT WORK. It DID, however, end up deleting just about all of my other (woohoo) but not without screwing up my entire music library (shuffling through 6 songs before stopping on 1 and then failing to play) (boooo). I restored my phone and low and behold: ALL MY OTHER IS BACK.

    This was a waste of time and totally ridiculous. Congratulations if it worked for you but if you were like me, scrolling through these posts trying to decide whether to do it or not, DO NOT DO IT. Wonderful if it works but DEFINITELY not worth the hassle if it doesn't. You've been warned (p.s. sorry to all those I did not listen to when they said: "do not do this")

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    Jan 18, 2013 5:28 PM (in response to annaw35)

    I don't believe there is anyone who thought that it worked who didn't come back later and report what you have reported. If you delete data something will get screwed up. Deleting music reduces Other because, while the music itself is not in Other, the index for it and album art are ARE in other.

  • mrMichail Calculating status...

    Have the same issue with my "4". Well, about a month ago I noticed that I'm running out of space rapidly! Was really surprized to see 7,5 gb in "other memory". So what I did is made a copy with iTunes, restored the phone to 6.0.1 (the same day it was out). Before restoring the phone from backup copy one really interesting idea came to my mind. I decided to find a folder with backup on Mac HDD and check "heaviest" files in it. Surprisingly, I found 650 mb file in that folder (and lots of other "heavy" files)... then I added ".mov" extension to that file, and you know what?! I could play it with quick time. Everything sounds ok until now - the video file turned out to be the video I've deleted 6 months ago!!!! The video I made in april and deleted it from the phone was still on the phone in "other memory". I deleted it from the copy, then did the same thing with all next "biggest" files in the folder. Same thing!!! Almost every single file I opened with quicktime was the video that has been deleted a long time ago! Ok, I could find and clear about 3-4 gigs of trash from the folder, but!!! There're alwasy "but"s, after that I couldn't restore the phone from backup copy. 10-15 sec and you see error message. But still, contacts were restored from iCloud. I set my phone as a new phone and thought the issue is gone... now I have 2,3 gigs of "other". And noticed one thing - when you take a video/photo you can see that you have less memory since it's in "camera roll", but when you delete, for example 200mb video, you see no difference in memory usage. It remains just the same and seems like the file wasn't deleted from the phone. Actually you don't see it in photos, but it's still on the phone in "other memory".

    Conclusion: that must be a bug since iOS 5.1 times! It lets you delete video/photo from camera roll, but what it actually does - just moves it to "other memory". Seems like "other memory" is sort of rubbish bin that can't be cleared up. Thats it.

    Tutorials on youtube regarding "other memory" which teach you how to delete safari cache and "light weight" stuff all that is a wrong way in solving this issue. Must be something wrong with firmware or hardware. Think it's firmware.

     

    P.S. DiskAid won't help. It can't "dive" deep into system folders.

  • BRAAP Calculating status...
    Currently Being Moderated
    Jan 19, 2013 11:01 AM (in response to beccapug)

    [quote]

     

     

    So i noticed i had 6.1 GB of other data on my ipod. Which is a lot, almost equal to my music. after looking around I found htis and rad lexxxa3's post. I rad her post

    " I stumbled upon this little beauty "Settings/General/Usage/Music and then swipe left to right over the "All Music" entry and select Delete, then re-boot the iPhone." He stated, " you think it would delete all your music, but id doesn't" HOLY BALLS he was right, while for him it only cleared some MB's it cleared 2.3GB for me. I almost died."

    I restarted my ipod and it still said 6.1 then almost instantly itunes corrected it to 1.02- WOW. when I had looked at the usage it said 5.1gb so there was where 5/6 of my other was from.

    SO in short, go to Setting>General>usage>music and clear it

     

    [/quote]

     

     

    Sorry, poor advice. Donig as you stated acts just as Apple intends. That clears the music fromt he device, had ZERO affect on the "other" data.

     

    iPhone 5, 64 GB

    iOs 6.01

    4.1GB other

    14.7GB music

     

    Settings/General/Usage/Music, "Cleared"

     

    Now 4.1GB other

    0GB music

    Connected to iTunes, Music gone, "other" still reads 4.1GB.

    Resync to reinstall music, all music rinstalled, other still at 4.1GB.

     

    Doing as described above did nothing other than remove the music from the device, had ZERO affect on "Other data"

  • hegenson Calculating status...

    Posted on twitter Reclaim “Other” storage space on iPad, iPhone and iPod. follow the last step, got my other space down to 500 mb

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    Jan 20, 2013 5:17 AM (in response to hegenson)

    Which tip is "the last" - restore as New? That's been posted in this thread dozens of times.

  • Rjf98 Calculating status...

    So, my iphone 5 doesn't have the problem but my wife's 4S does. I believe it has to do with facebook, at least on HER phone.

    iphone 4S

    iOS 6.0.1

    I tried the settings/general/usage music "fix" It deletes the music from the phone

    I deleted the facebook application (from the phone), resynched, and boom all "other" data basically dissapears

    after reinstalling the facebook application other shoots straight back up to 5.1GB

     

    Deleteing cookies/browsing history from setings/safari did lower the "other" data, but by about as much as I expected. I also cleared the messages history and reduced "other" by MBs, but the facebook thing is re-creatable, at least on HER phone.

     

    It appears I am screwed on this fix, when two major operations are involved you can bet that they'll blame each other and we won't see a fix for a while.

  • Lawrence Finch Level 7 Level 7 (24,595 points)
    Currently Being Moderated
    Jan 21, 2013 5:54 AM (in response to Rjf98)

    There is nothing to fix. Your wife's Facebook app is set to download and cache a lot of content, presumably because she wants it stored locally. Probably thousands of photos. They have to go somewhere, and Other is that place. Change the Facebook settings to cache less, or contact Facebook for instructions on how to do this.

     

    If you choose to store data locally on the phone it has to go somewhere. The alternative is to use the web interface to Facebook instead of the app.

  • robin0442 Calculating status...

    Forgive me for not going through all 21 pages of this topic, but the recovery trick to getting rid of the "other" did not work.

     

    In fact, I first received a notification that I was running out of storage when trying to make a video. Because I had well over 600 photos and about 10-15 minutes of video, I imported them all to my computer and removed them from my phone. Twenty pictures later and I get the same notification for no storage room. I hadn't added apps since then, but I decided to remove a whole page of apps I barely used to make more room. Doesn't help much. Then I delete hundreds of texts, emails, and remove my music. Still have the same amount of "other." Only after that, did I try the recovery option.

     

    Even after deleting all of that stuff, my "other" hasn't changed hardly at all. I'm not sure how much else I can afford to delete. Has that issue already been solved somewhere in the last 21 pages? Thanks.

  • rockmyplimsoul Level 5 Level 5 (5,375 points)
    Currently Being Moderated
    Jan 22, 2013 8:50 AM (in response to robin0442)

    Yes, restore your device as new (i.e. do not reload a prior backup).

     

    But only do that if your Other is excessive, which you haven't stated how large it is in your case.  If it is over 2 GB then it might be a worry, otherwise it could be quite normal.

  • robin0442 Level 1 Level 1 (0 points)

    Restore everything and don't back up--does that mean I will have to lose all my apps and contacts and other things?

     

    Sorry for missing the details. It's an 8GB iPhone 4, with 89.9 MB of audio, 1.77 GB of pictures, 869.4 MB of apps, and 3.80 GB of "other." The other is taking up well over half of my storage space and I can't get rid of it even after deleting over 600 pictures and texts and other things, and I have only 47.5 MB of free space... I'll really hate to lose apps and start all over again, but will that really work? I thought that backing up and then reloading would work since it did for others and was disappointed when it failed, so I just want to make sure before I attempt anything because it would really suck to do all that yet still have 3.80 GB of other, ugh.

  • rockmyplimsoul Level 5 Level 5 (5,375 points)
    Currently Being Moderated
    Jan 22, 2013 9:23 PM (in response to robin0442)

    You can always re-download Apps, but they should also be in your iTunes library if you sync to your computer.  Same goes for music too -- it should all be in your library already.

     

    As far as Contacts go, those should be wherever you're syncing them from -- either through iTunes or linked to an e-mail account like Yahoo, iCloud, or a Corporate Exchange account.  If your contacts only exist on your iPhone then you're living dangerously and need to back them up in a safe place anyway.

     

    Once your contacts are secured, and you're confident that all your apps and media exist in your iTunes library, you can erase your iPhone and start all over with your settings, preferences, and re-loading your media, contacts, e-mail accounts, wi-fi networks you sign into, apps, etc.  Not fun, but it will get Other back down to 1 GB or less.

  • Statik Express Calculating status...

    Step 1: Turn of sync music in iTunes

    When you have synced your iPhone and noticed that “other files” have taken up a lot of storage space on the iPhone, un-tick the “sync music” alternative in iTunes before disconnecting your iPhone without synching. Just untick and disconnect.

    Step 2: Install iTools which is free http://itools.hk/cms/webpage30.htm

    Make sure your iPhone is connected with the USB when you open up iTools. When the program is running, choose “media folders” from the left pane.

    Step 3: Go into iTunes Control folder and then the Music folder.

    In iTools you will see an overview of all the folders and files on your iPhone. Go to the iTunes Control Folder and then the subfolder called Music. Under the Music folder you will likely see a lot of subfolders starting with “F” (F00, F01 etc.)

    Step 4: Delete/remove all "F" subfolders in Music

    Delete all the "F" subfolders under the Music folder. They include the files that are hogging your iPhone memory under “other files”. Close iTools.

    Step 5: Open iTunes and sync your iPhone

    With “music sync” still turned off in iTunes, sync your iPhone. This will remove all music files from your iPhone, but keep all other content. Don’t worry about this though, as in the next steps you will sync the music back onto your iPhone.

    Step 6: Unplug iPhone and reboot it

    Once the iPhone has finished syncing, unplug it and perform a reboot. The reboot is done by holding down the “power down” button at the top right at the same times as holding down the control button. Hold both of them until the iPhone has switched off and the Apple logo appears on the screen before releasing both buttons. This action will reboot your iPhone.

    Step 7: Reconnect your iPhone to iTunes and recheck “sync music”

    This will put your music back onto the iPhone, and you should not see any of the “other files” taking up any of the iPhone memory. Once the sync is complete your iPhone should be all sorted again.

    If you still see “other files” taking up memory on your iPhone you have likely done something wrong or left out subfolders in step 4.

    iPhone 4 and iPhone4S both worked with iOS 6.0.1 and the latest Version of iTunes

  • r-m Calculating status...
    Currently Being Moderated
    Jan 25, 2013 2:18 PM (in response to robin0442)

    robin0442 wrote:

     

    Restore everything and don't back up--does that mean I will have to lose all my apps and contacts and other things?

     

    Sorry for missing the details. It's an 8GB iPhone 4, with 89.9 MB of audio, 1.77 GB of pictures, 869.4 MB of apps, and 3.80 GB of "other." The other is taking up well over half of my storage space and I can't get rid of it even after deleting over 600 pictures and texts and other things, and I have only 47.5 MB of free space... I'll really hate to lose apps and start all over again, but will that really work? I thought that backing up and then reloading would work since it did for others and was disappointed when it failed, so I just want to make sure before I attempt anything because it would really suck to do all that yet still have 3.80 GB of other, ugh.

    No fix, and yeah restoring as new and not restoring from the backup seems the only way... having your apps on iTunes means you can re-sync them again but it's a pain in the arse to go through if you have a million apps but usually only sync a few hundred like me.

    Also not a great option for people who have never connecting their device to a computer since buying it (with iCloud, etc, Apple kinda push and allow this - no wires!).

    My "Other" issue is message (iMessage) attachments. Deleting a message with a big video doesn't actually delete the video in the local storage (which you don't and can't see or get to). Also deleting a full message conversation thread with someone doesn't delete any of the attachments in that thread... they just stay there in the file system.

    My other is 3.5gb+ (can't remember exact figure). I'm holding out for apple to fix this before restoring as new, because I don't want the hassle of picking which apps I want again, and losing all the data contained within the apps.

     

    Thought I'd add, I don't have any music on my phone, so haven't tried any of the "Music" related fixes that people keep trying even though lots of people have posted saying it screws things up... helps to read back a few pages before posting!

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