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why did my podcast diappear from the iTunes store?

1922 Views 20 Replies Latest reply: Jan 19, 2013 11:46 PM by CheyAinsworth RSS
  • bandonflyer Calculating status...

    So you're not seeing it... which means we are still having caching issues, because it is definitely in the feed and visible to me. Somehow the site cache is not propogating or flushing or something...

     

    So if that's the issue... and the source feed truly is correct but there is some caching problem that might take 24 to 48 hours to resolve itself, what happens?

     

    Will iTunes pick it back up again once the caching issue is resovled?

     

    Or will I have to resubmit to them? In other words, once they detect an error do they just turn it off indefinitely until resubmission?

     

    Thanks Roger!

  • Roger Wilmut1 Level 9 Level 9 (64,175 points)

    You've been lucky, so far - your podcast is still in the Store, it's just that it's empty. They will remove it eventually if you don't get some episodes into it, though I can't guess at how long you've got.

     

    The Store page is at https://itunes.apple.com/gb/podcast/top-marketing-strategies-podcast/id588228685 ?mt=2

     

    Whatever the cause of the confusion over the enclosure tags is, if you can get the feed working properly again the Store will pick it up next time it checks the feed - usually a couple of days or so - without your having to do anything further.

     

    The test is to click the Subscribe button on your Store page - at present there are no episodes, but once you have it sorted they will appear immediately when subscribing.

  • bandonflyer Level 1 Level 1 (0 points)

    Well, it's finally figured out and resolved.

     

    The issue had nothing to do with the enclosure tags - they were always there.

     

    The problem is that we installed Wishlist Member onto the site for an upcoming membership migration and Wishlist screwed up the PowerPress feed by adding some private key on it that broke it in iTunes.

     

    Bottom line is we'll install wishlist on a sub-domain instead to avoid this grief. There appears to be a fix to make this work with both Wishlist and PowerPress - but after this ordeal and drama, we've just decided to keep the membership on a completely different sub-domain and "keep it simple"...

     

    Thanks for the assistance Roger...

  • CheyAinsworth Calculating status...

    Hi there Roger, I've read through this thread, its been helpful, thanks   Thismorning I added Episode #10 to this podcast - https://itunes.apple.com/au/podcast/social-media-pulse/id591324274 - All 10 episodes are showing - BUT when I go to my iTunes Store to view and listen to the podcast all 10 issues are missing! I've checked and verifited the blubrry feed - all is fine. Why are they not showing? Can you check from your end? Cheers and thanks in advance Chey

  • Roger Wilmut1 Level 9 Level 9 (64,175 points)

    Everything is working OK - the episodes play in the Store, and when I subscribed the latest epipsode downloaded. Possibly the server hosting your media files went offline temporarily.

  • CheyAinsworth Level 1 Level 1 (0 points)

    Thanks a bunch Roger Must have been EzS3 issue.... I checked a few hours later and all was good. Will see what happens on the next upload.

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