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Q: To update this application, sign in to the account you used to purchase it.

Some of my apps have available updates but this is the response I get when I try to update: "To update this application, sign in to the account you used to purchase it." I am bewildered since I only have one account that I am already signed into. How do I get the apps to update? What account is the app store talking about?

Mac Mini, Mac OS X (10.6.7)

Posted on Mar 24, 2011 11:45 AM

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Q: To update this application, sign in to the account you used to purchase it.

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  • by Ltsgosrfn2,

    Ltsgosrfn2 Ltsgosrfn2 Nov 15, 2012 7:03 AM in response to Stuart Luff
    Level 1 (0 points)
    Nov 15, 2012 7:03 AM in response to Stuart Luff

    The Spotlight fix worked. Who would have guessed that App Store uses Spotlight (and for that matter, iTunes uses Safari cookies). Go figure.

  • by jlfree1015,

    jlfree1015 jlfree1015 Nov 15, 2012 1:01 PM in response to xmit
    Level 1 (0 points)
    Nov 15, 2012 1:01 PM in response to xmit

    Does anyone think re-indexing my entire HD will work for me?  I bought my Macbook pro in September, its a 13 inch mid 2012 version.  It came with iphoto, imovie, and garrage band pre-installed.  There are updates for these apps but i get this same message when I try to update, but i too only have one apple id, and no one else has been on my macbook.  There was no option to accept these apps like i see in other threads, and they dont show up under purchases.  Also this mac was bought new.  before I try this reindex thing, what exactly is that, and how will that effect my computer, Will it change how my folders are organized or anything?  Thanks for any help.  Ive called apple support and emailed expresslane....no help at all really, they just keep running me through the same hoops.  I like iphoto and would love to update it. 

  • by Ltsgosrfn2,

    Ltsgosrfn2 Ltsgosrfn2 Nov 15, 2012 5:55 PM in response to jlfree1015
    Level 1 (0 points)
    Nov 15, 2012 5:55 PM in response to jlfree1015

    It's worth a try! It won't change any of your folder organization that I'm aware of, it will only create a new record of where everything is located. Hope it helps:)

  • by jlfree1015,

    jlfree1015 jlfree1015 Nov 15, 2012 6:48 PM in response to Ltsgosrfn2
    Level 1 (0 points)
    Nov 15, 2012 6:48 PM in response to Ltsgosrfn2

    Thanks for the reply.  I tried it, and still get the same message I am so stumpted.  I have no clue what can be causing this issue. 

  • by xarg0,

    xarg0 xarg0 Nov 19, 2012 2:58 PM in response to jlfree1015
    Level 1 (0 points)
    Nov 19, 2012 2:58 PM in response to jlfree1015

    I talked to Apple support today about this; there are two versions of iPhoto, one that ships with the OS, and another you can buy from the App Store. The difference is that you can only update the OS shipped version though Software Update (despite it taking you to the App Store still, very confusing).

     

    This finally resolved it for me:

    1. Trash iPhoto, iMovie and Garage Band
    2. Reinstall them from your origninal OSX application CD (the CD must be grey, no idea why).
    3. Use Software Update to update it.
  • by rastajellyfish,

    rastajellyfish rastajellyfish Dec 12, 2012 3:05 PM in response to pdizzleccc
    Level 1 (0 points)
    Dec 12, 2012 3:05 PM in response to pdizzleccc

    Sign out while on the update page, then click to update the app and put in your usename and password.  It should update. Amazing that you could spend almost an hour or more with Apple, but this simple workaround fixed it for me.

  • by willwork,

    willwork willwork Dec 30, 2012 4:18 PM in response to xmit
    Level 1 (5 points)
    Dec 30, 2012 4:18 PM in response to xmit

    Ugh, was this annoying. I got it to work by following rastajellyfish's above post. THANKS!

  • by iBAKULIN,

    iBAKULIN iBAKULIN Jan 6, 2013 1:00 PM in response to xmit
    Level 1 (0 points)
    Jan 6, 2013 1:00 PM in response to xmit

    My problem was fixed with following:

    Exclude your entire hard drive from the spotlight preferences (in the system preferences under "Spotlight") then reopen the pref pane and remove the exclusion. It will reindex your HD in Spotlight. But you probably won't even have to wait for the indexing to finish. My was fixed as soon as the re-index started.

  • by spandrelf,

    spandrelf spandrelf Jan 18, 2013 8:56 PM in response to rastajellyfish
    Level 1 (0 points)
    Jan 18, 2013 8:56 PM in response to rastajellyfish

    Thanks rastajellyfish!

     

    Spotlight trick, as well as trashing and restoring, were not working for me. Software Update, meanwhile, is just not part of this OS anymore.

     

    Who would have thought the same account credentials would suddenly work when they're used in this ad-hoc way. Sign out of all accounts, then hit "Update." Respond to the prompt with the same old user account and password, and now it's fine.

  • by randomx4ever,

    randomx4ever randomx4ever Jan 31, 2013 4:54 PM in response to SeeBee
    Level 1 (0 points)
    Jan 31, 2013 4:54 PM in response to SeeBee

    Works! Thank you.

  • by TallPaul,

    TallPaul TallPaul Feb 10, 2013 2:27 AM in response to SeeBee
    Level 1 (0 points)
    Feb 10, 2013 2:27 AM in response to SeeBee

    Brilliant SeeBee!  So simple.  Took me all of 15 seconds after reading your suggestion to fix my issue.  Thanks.

  • by Bryan Day,

    Bryan Day Bryan Day Feb 18, 2013 1:11 AM in response to rastajellyfish
    Level 3 (748 points)
    Feb 18, 2013 1:11 AM in response to rastajellyfish

    NIce work, Rastajellyfish...

     

    After trying a some of the other suggestions unsucessfully (Spotlight re-indexing, Applications folder to 'Private' etc) this worked for me.

     

    Cheers,

    Bryan.

  • by Alejandro Caro,

    Alejandro Caro Alejandro Caro Feb 18, 2013 3:58 PM in response to nikv
    Level 1 (10 points)
    Feb 18, 2013 3:58 PM in response to nikv

    Turning on Spotlight indexing solved this problem for me.  I had turned it off for some reason.

     

    Thanks!

  • by alex guo,

    alex guo alex guo Mar 11, 2013 2:50 AM in response to Beartech
    Level 1 (0 points)
    Mar 11, 2013 2:50 AM in response to Beartech

    perfect!

  • by break10ose,

    break10ose break10ose Apr 12, 2013 5:20 AM in response to xmit
    Level 1 (5 points)
    Apr 12, 2013 5:20 AM in response to xmit

    SeeBee, thanks! Worked perfectly using your instructions.

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