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Viber problem

244 Views 3 Replies Latest reply: Jan 19, 2013 3:38 AM by theViberTeam RSS
sebbutski Calculating status...
Currently Being Moderated
Jan 5, 2013 2:20 PM

Hello i have a very disturbing problem in My brand new iphone 5. My viber doesnt work as it should do. I can call all of My friends bit they cant call me i cant recieve any calls almost none and i have turned on the notification for viber bit still same problem. What should i do now i have also reinstalled viber a couple of times without any luck. Plz help me i really need viber!!

 

Thanks for all

Mvh Sebastian

iPhone 5, iOS 6.0.2
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 10, 2013 5:42 AM (in response to sebbutski)

    Hi,

    This is an official representative of Viber Media.

     

     

    Please check the following link for possible solutions: http://bit.ly/vflqsU

    Let us know if ou have any issues.

     

     

    For more questions or technical support, please visit our official HelpDesk.

    Thanks,

    Viber

  • blindjudge18 Calculating status...
    Currently Being Moderated
    Jan 16, 2013 12:04 PM (in response to theViberTeam)

    I'm abroad in Germany right now and I'm wondering if the use of the viber app with an unlocked Iphone with a Blau.de SIM in it will rack up the charges?  Will my phone number change on viber?  Has anyone done this before?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 19, 2013 3:38 AM (in response to blindjudge18)

    It doesn't matter where you move in the world, your Viber ID will remain the number with which you originally registered to the app.

     

    About the charges -

    Viber itself is totally free, meaning we (Viber) don't charge anything from you.


    Since Viber uses the internet, both sides of the conversation must be connected to either WiFi or 3G. If a user is connected to WiFi - that user is not paying anything for sure. If the user is connected to 3G, the user *may* be paying his cell company for the data (about 0.3MB per minute of call), but that depends on the specific data plan that he has with his cellular company, and needs to be verified with them.


    * Note that when a user is abroad using the cellular network (and not WiFi), there may be high Roaming charges by your cellular company for the data used.

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