Skip navigation

MacBook installation problem

180 Views 3 Replies Latest reply: Jan 19, 2013 11:36 AM by Eustace Mendis RSS
kristyfromne Calculating status...
Currently Being Moderated
Jan 18, 2013 7:30 PM

I am trying to update my MacBook from 10.5 to Snow Leopard.  For some reason, when it gets to a certain point in the installation process, it tells me that I need to restart because my computer is not capable of installing the software and now I am looking at an apple with a white screen.  Help. 

MacBook, iOS 5.1.1
  • BGreg Level 6 Level 6 (17,500 points)
    Currently Being Moderated
    Jan 18, 2013 7:43 PM (in response to kristyfromne)

    What OS X 10.6 Snow Leopard disk are you using? A retail disk, an upgrade disk, or a gray-faced disk from another mac system? If the latter, it won't, as you've found out, install, as they system disks that are delivered with Apple systems are locked to that system type. So if you have one from an iMac, for example, you can't use it to install on your MacBook. If that's the issue, buy a retail version from the Apple online store.

     

    Do you have less than 1GB of memory? That would hose the installation too.

  • Eustace Mendis Level 7 Level 7 (24,570 points)
    Currently Being Moderated
    Jan 19, 2013 11:36 AM (in response to kristyfromne)

    I take it you can boot from the SL installer? On the second screen of the installation process - right after the language selection - you have access to Utilities in the Menu bar. Get to Disc Utility and check the hard drive - verify, repair, etc. If you have a complete back up, I would recommend erasing and reformating the drive before proceeding with the OS installation.

     

    Good luck.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.