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HT3986: Boot Camp: Installing Windows 7 Frequently Asked Questions

Learn about Boot Camp: Installing Windows 7 Frequently Asked Questions

HT3986 Can't download Windows Support Software because of a network problem.

1551 Views 5 Replies Latest reply: Mar 26, 2014 4:47 PM by hoserama99 RSS
brandontrevenar Calculating status...
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Jan 19, 2013 1:10 AM

Using Bootcamp i get the following message: Cant Download Windows Support Software because of a net work problem (Network is fine)

iMac, OS X Mountain Lion (10.8.2)
  • mende1 Level 10 Level 10 (89,460 points)

    Welcome to the Apple Support Communities

     

    Although I recommend this way as the last thing to try, you can download the Boot Camp drivers from this site depending of the model identifier of the iMac > http://www.cafe-encounter.net/p682/download-bootcamp-drivers

  • BobTheFisherman Level 6 Level 6 (10,550 points)

    For what it is worth, I never recommend downloading Apple software from an non-official nor authorized site. Is your link an authorized Apple software distributor?

     

    You never know what you will get.

  • mende1 Level 10 Level 10 (89,460 points)

    The Boot Camp drivers links belong to Apple servers, so it's completely safe to download them. I did it once and the Boot Camp drivers work correctly

  • BobTheFisherman Level 6 Level 6 (10,550 points)

    mende1 wrote:

     

    The Boot Camp drivers links belong to Apple servers, so it's completely safe to download them. I did it once and the Boot Camp drivers work correctly

    At the time you posted the link that may be true. But the unauthorized and unapproved distributer you link to may at any time change the links on their site to ***********, phishing, ads, viruses, pleas for money, etc. You nor Apple have no control over what the site you linked to provides for download.

     

    An uninformed user clicking on your link may not be able to decern whether the links on the site are real Apple downloads or not.

  • hoserama99 Calculating status...

    I had this same problem too. The solution, unbelievably enough, was to switch from WiFi to Ethernet.

     

    I'm using a Oct. 2013 Retina MacBook Pro that was connected via 802.11ac. Switching to a Gigabit ethernet cable instantly caused the download to work.

     

    I was seeing timeout messages in Console.app:

     

    3/26/14 4:34:49.865 PM locationd[65]: NETWORK: requery, 0, 0, 0, 1, items, fQueryRetries, 0, fLastRetryTimestamp, 417484873.9

    3/26/14 4:34:51.578 PM Boot Camp Assistant[77760]: -[DAWindowController softwareUpdateDidBegin:]

    3/26/14 4:35:05.910 PM locationd[65]: NETWORK: no response from server, reachability, 2, queryRetries, 0

    3/26/14 4:35:15.084 PM locationd[65]: NETWORK: requery, 0, 0, 0, 1, items, fQueryRetries, 1, fLastRetryTimestamp, 417569689.9

    3/26/14 4:35:31.150 PM locationd[65]: NETWORK: no response from server, reachability, 2, queryRetries, 1

    3/26/14 4:37:32.714 PM locationd[65]: NETWORK: requery, 0, 0, 0, 1, items, fQueryRetries, 2, fLastRetryTimestamp, 417569715.1

    3/26/14 4:37:48.840 PM locationd[65]: NETWORK: no response from server, reachability, 2, queryRetries, 2

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