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black screen

92 Views 1 Reply Latest reply: Jan 19, 2013 8:52 AM by Ralph9430 RSS
frida15 Calculating status...
Currently Being Moderated
Jan 19, 2013 8:14 AM

The screen went blact and can not be restarded. It happend when loading it at the computer.

  • Ralph9430 Level 6 Level 6 (12,505 points)
    Currently Being Moderated
    Jan 19, 2013 8:52 AM (in response to frida15)

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.


    Is this how you restarted?


    Could you have a dead battery? Plug your phone into the wall charger that came with the phone and leave it plugged in overnight. Then try to turn it on.


    If it still doesn't come back to life make an appointment at an Apple store to have theHome looked at.


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