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can't reset password. holding down c doesn't work

1306 Views 14 Replies Latest reply: Jan 19, 2013 11:33 AM by mertn RSS
mertn Level 1 Level 1 (0 points)
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Jan 12, 2013 12:26 PM

I forgot my mac password so can't update software, etc. Everything I've read says to reboot with the install disk and holding down "C", but that has no effect. I've also tried holding down "alt" and holding down "command" and "s" per some other ideas but nothing works. It just reboots as normal so there's no opportunity to access whatever special menu they keep talking about.

iMac, Mac OS X (10.6.8)
  • sanjampet Level 5 Level 5 (6,880 points)
    Currently Being Moderated
    Jan 12, 2013 1:55 PM (in response to mertn)

    After the C boot, click next past language, the click utililities, reset password. Make sure to set new keychain.

     

    Hope this helps.

     

     

    http://support.apple.com/kb/HT1274

  • Gracie8 Level 1 Level 1 (0 points)
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    Jan 17, 2013 9:34 AM (in response to mertn)

    I'm having the same trouble.  Did you solve yours? 

  • sanjampet Level 5 Level 5 (6,880 points)
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    Jan 17, 2013 10:24 AM (in response to mertn)

    Maybe some help here:

     

     

     

    http://support.apple.com/kb/HT1274

     

     

    Hope this helps.

  • Alan Bishop2 Level 2 Level 2 (380 points)
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    Jan 17, 2013 11:50 PM (in response to mertn)

    Hi,

     

    Just a thought. Are you using a wireless keyboard with your imac. If you are see if you can borrow a USB keyboard and plug it in and then try that holding down C when you start or restart your computer.

     

    Good luck,

     

    Alan

  • noondaywitch Level 6 Level 6 (8,130 points)
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    Jan 18, 2013 2:46 AM (in response to mertn)

    Good thinking, Alan.

     

    mertn - if it is a wireless keyboard, don't hold down the keys until the startup tone sounds (bluetooth is not available until then).

  • baltwo Level 9 Level 9 (59,150 points)
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    Jan 18, 2013 12:15 PM (in response to mertn)

    Zap the PRAM and Reset the SMC, then try using the Startup Disk prefPane to boot with the install disc.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.2), G4 450 MP w/Leopard, 9.2.2
  • edex67 Level 4 Level 4 (3,235 points)
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    Jan 19, 2013 9:38 AM (in response to mertn)

    Try holding down Cmd-S to boot into single user mode, then type the following commands:

    • fsck -fy
    • mount -uw /
    • passwd <shortusername>
  • edex67 Level 4 Level 4 (3,235 points)
    Currently Being Moderated
    Jan 19, 2013 10:05 AM (in response to mertn)

    Yes, hold down Cmd-S. Then it *should* boot into a text only mode, it shouldn't boot like an ordinary machine. It seems that that key combo doesn't work either. Can you use another, Mac compatible keyboard?

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