TS2455: iTunes is unable to activate your iPhone because of an issue reading the SIM cardLearn about iTunes is unable to activate your iPhone because of an issue reading the SIM card
Currently Being ModeratedJan 19, 2013 11:01 AM (in response to ikijimi)
5 hours ago I performed a software restore on my iphone. I can not get past the activation because Apple says I need to have the sim in the device... AND I need to have an oline connection, either via wifi or itunes.....
I use this only sim as my wifi (+phone, messaging, etc.) One account for one person (Im already over paying for my usage requirements - a provider issue there, nothing to do with this).
Hence I need another account to continue this activation. NO OTHER DEVICE REQUIRES THIS!!!!*
Why cant I simply activate like normal devices?
I have just spent 5 hours on and of the phone with my provider to get this figured out and they cant understand why I need two internet accounts either. (Yes, seriously, 5 hours).
*(caps not for you - for Apple)
Currently Being ModeratedJan 19, 2013 11:09 AM (in response to ikijimi)
Still not sure what you mean by " need two internet accounts either".
Your computer need to be connected to the internet and you need to have your SIM card in the iphone.
That is all you need.
What you describe makes no sense.
Currently Being ModeratedJan 19, 2013 11:16 AM (in response to ikijimi)
*(caps not for you - for Apple)
Literally hundreds of millions of iPhone users have had no difficulty activating their phones. Your posts make no sense. What's your problem?
Currently Being ModeratedJan 19, 2013 11:20 AM (in response to roaminggnome)
What you described is exactly what I explained.
I am required to plug the phone into the computer AND have the same sim in the device.
It does not work like that.
I am using the sim for wifi. The iphone does not have any services, any options, nothing except.....put the sim in iphone and use either wifi or itunes (the computer).
the computer uses the wifi of the sim. I only have one account, one provider, one sim.
I understand your misunderstanding, which is why we (my provider and I) spent 5 hours trying to work it out.
Because from thier point of view (as it is not thier issue, but still helped more than Apple) AND Apples online trouble shooting I should only require one of these options - the sim in OR via wifi, not both. Not both at the same time.
The provider confirmed this in many ways and dont understand themselves.
Currently Being ModeratedJan 19, 2013 11:26 AM (in response to modular747)
Then I appologise to you for the caps.
Please reread the first post. if you still dont understand please read other posts.
I and my provider have spent a lot of time in activating my iphone.
Apple support services are closed until Monday.
If you still dont understand, keep asking and I'll try to say it in as many ways as I can.
Currently Being ModeratedJan 19, 2013 11:30 AM (in response to modular747)
Ok, that is my understanding too. but my iphone that has/had iOS 6.0.1 is asking for it (what I discribed).
even though the device was given to me the phone was legally renamed and all to me via Apple over the phone, so I am not suspecting anything in that to be an issue/problem for this activation.
Currently Being ModeratedJul 23, 2013 4:23 AM (in response to ikijimi)
to fix this problem, I had my service provider, in store, fix it. They still couldn't understand wh, at home, I had to have the TWO connections either. But it took the assistant about 30 seconds to fix without any sim!!!!!!!!!! dodgy, but fixed.
Currently Being ModeratedJul 23, 2013 4:29 AM (in response to ikijimi)
The reason it required this is because the phone had to originally be locked to that carrier but was using a different sim card... with the registry changing and no sim card it required something more to activate... a safety measure... the phone was originally in someone elses name with another sim card...
Currently Being ModeratedJul 23, 2013 5:00 AM (in response to Libby101a)
I understand what you are saying (I hope).
The phone is locked to the provider for the sim atempted with and am the named owner of the phone.
Both the provider and myself couldn't understand why I couldn't get it working at home, or even when I had everything set up out front of McDonalds as they have free wifi... and even with the two connections - Macca's and my own sim's wifi - it still wouldn't work.
I had attempted to do it myself everyway I was guided to but it just didn't work. And as my service providers' store was in the same shopping centre they fixed it without trouble, kind of a waste of time searching/asking for help here.
So my solution is if Apple cant help, maybe try your service provider.
thank you Libby