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iphone5 contacts won't transfer through Bluetooth BMW...

5367 Views 34 Replies Latest reply: Apr 17, 2014 2:19 PM by retirednursea1111 RSS
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TraciPick Calculating status...
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Jan 19, 2013 2:07 PM

I have a 2013 BMW.  My iphone 5 will pair just fine, but the contacts will not transfer.  I spent about 2 hours at the dealer where they tested their tech's iphone 5's -- all transferred no problem.  Took the phone to Apple, got a new phone.  That one worked for about 3 weeks and now it won't transfer.  AM SO FRUSTRATED.  I've re-set my phone, unpaired and repaired my phone...I've done everything possible.  Can't figure out what the problem is.  Any one else having this issue?

iPhone 5, BMW contacts transfer
  • KiltedTim Level 8 Level 8 (36,180 points)

    Does the system in your car support the PBAP bluetooth profile? If it does, contact transfer should be automatic. You can not manually transfer them.

     

    If it was working and has stopped, delete the pairing from both the car and the phone, reboot both of them, then re-pair them.

  • Cachoy Calculating status...

    I Have the same problem.  My iPhone 5 worked fine with my 2010 BMW.  Just got a 2013 BMW 328 I, when they paired my phone it picked up my phone directory from a-d, and sometimes I can get some of my other contacts.  My iPhone 4 works fine.  Went to two BMW dealers both say an apple problem.  Apple says no problem.  I am using my recent calls as an alternative way to make calls... So I call my favorite people from the car then it is stored as recent calls.  Someone else suggested using Suri to make the calls.  Otherwise I love my car and still love my iphone5

  • jenjenjenjen Calculating status...

    My contacts would sync until the 6.1 update (ie until last night).  Now it says there are none.

  • Adexis Calculating status...

    I am also suddenly having the same problem since 6.1 upgrade. I've tried to reset the phone but no help. I've also deleted the pairing and tried to recreate with no luck.

  • jenjenjenjen Level 1 Level 1 (0 points)

    I took my car into BMW.  They "cant find anything wrong and it's an apple problem".  Anyone know how to fix this?

  • Ravese Calculating status...

    Same issue in my X5. My contact list only uploads to "e" in the alphabet.

    My BMW dealer said remove any emoji's from my contacts.
    I looked and couldn't find any.

    Does anyone have an answer yet??

  • WheelerG Calculating status...

    I am a BMW Delivery Specialist in California.  I have had a few clients with similar problems.  The one solution I have found is that if you are using any 3rd party application that allows you to insert graphic icons into your contact names, such as emoji, it will cause the phone book download to crash.  I don’t know if this will fix all of the problems, but so far it has fixed all of mine.  Remember, this can be any application that allows you to insert graphic icons into your contact list names.  I don’t know if this is an Apple or BMW issue yet.

  • Adexis Level 1 Level 1 (10 points)

    Hi Wheeler,

     

    Thanks for the info - unfortunately it doesn't look like that's the challenge I have as I don't believe (of course I may be wrong) that I have any third party apps inserting any graphics.

     

    That said if you've found a useful way to identify any from your customers that would be much appreciated?

     

    My gut feeling is this is a BMW issue - my iPhone syncs fine with my wfie's car so it appears limited to my BMW only.

  • WheelerG Level 1 Level 1 (0 points)

    Adexis,

     

    Hmmm, I haven't run accross that problem yet.  What BMW do you have? 

     

    The only time I've seen the contact list display completely blank was when there was something odd about the contact list.

     

    I do know that BMWs can be picky.  More so than I would like.

     

    Please, let me know which iPhone you have, carrier, and Make/Year of your BMW.

     

    Thanks

  • Adexis Level 1 Level 1 (10 points)

    Thanks Wheeler

     

    I've got a BMW 318 2009 (September) and iPhone 5 on Vodafone UK.

     

    I actually suspect now that the issue is to do with the number of contacts I have, mostly generated from the Microsoft Exchange Suggested Contacts list which I've noticed results in me having over 1200 contacts in total.

     

    I'm doing a test later in the car as I've now disabled the extra suggested contacts so they're not syncing onto my phone. Hopefully my guess is correct - I've now only got 850 contacts so I think there's more chance it will cope and sync them all to the BMW.

     

    I'll let you know how I get on though!

  • jenjenjenjen Level 1 Level 1 (0 points)

    I found one way to make it work.  Under Settings > Bluetooth > BMW >

     

    Under Groups, ONLY select favorites.  (Deselet Recents and All contacts)

     

    Then make everyone a favorite.     Has limitations, but can at least see contacts.

  • Adexis Level 1 Level 1 (10 points)

    Thanks all for your guidance, I've managed to resolve it at least for me.

     

    My theory does appear to be right, in my case the issue was the number of contacts in my address book. Now that i've reduced it to under 900 it works.

     

    For anybody on Outlook 2010 you may want to look out for the "suggested contacts" option. This can inadvertantly create hundreds of contacts that get synced with your phone (and therefore your car), but they are not in the usual Outlook contact list so you may not notice them.

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