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My system preferences keeps crashing before it will even open.

921 Views 25 Replies Latest reply: Jan 21, 2013 9:11 PM by broadwayliberty RSS
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broadwayliberty Calculating status...
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Jan 19, 2013 2:14 PM

My system preferences keeps crashing before it will even open.  It will not open in safe mode.  There is no system preferences .plist file on my system.  Do I need to reinstall ML?

MacBook Pro, OS X Mountain Lion (10.8.2)
  • CT Level 6 Level 6 (15,015 points)

    There IS a preference file, in fact.

     

    Go to FInder.

     

    From the Go menu, select "Go to Folder..."

     

    Paste this in:

     

    ~/Library/Preferences

     

    Then hit return.  (The tilde means "Home folder").

     

    Trash com.apple.systempreferences.plist.

     

    Does that help?

  • CT Level 6 Level 6 (15,015 points)

    Darn.  A re-install might be in your future. Somebody else with more knowledge might show up with some better advice. Have you installed anything lately?

  • Linc Davis Level 10 Level 10 (107,985 points)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

     

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Linc Davis Level 10 Level 10 (107,985 points)

    Triple-click anywhere in the line below to select it:

     

    codesign -vv /A*/*nces.app

     

    Copy the selected text to the Clipboard (command-C).

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste (command-V) into the Terminal window.

     

    You should get the following output, directly below what you entered:

    /Applications/System Preferences.app: valid on disk
    /Applications/System Preferences.app: satisfies its Designated Requirement
    

    Is that what you get?

  • Linc Davis Level 10 Level 10 (107,985 points)

    Earlier you deleted a file named "com.apple.systempreferences.plist". Was that file recreated after you deleted it?

  • Linc Davis Level 10 Level 10 (107,985 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only "Guest User" login created by "Find My Mac."
       
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
       
    Test while logged in as Guest. Same problem?
         
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
      
    *Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

  • CT Level 6 Level 6 (15,015 points)

    How about Starting up in Safe Mode?

     

    Problem still occurs?

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