9 Replies Latest reply: Jan 20, 2013 4:48 PM by Winston Churchill
Kathleen J Sargenti1 Level 1 Level 1 (15 points)

I just got off the phone with apple support and am really annoyed.  I share a calendar with my 91 year old dad so that I can manage his calendar.  I use iCloud so all my calendars/reminders, etc are synced across all my devices. However, recently I am finding that when on my iPhone 5, if I go to add an event to either my calendars, only two calendars of 11 show up on my iCloud account (it's not the two I want!)  On Reminders - the same thing - only "Reminders" & "Shopping" show up although I have another 3 lists on there.

 

The Apple support rep told me that if one's WiFi gets interrupted, you WILL lose access to your accounts/calendars/reminders as there are no files on the device itself.  And... that if you use the apps on the phone - that they don't synce to iCloud, so that's not even a work around.

 

We talked about the issue a bit more and I finally realized that iCloud doesn't work like Dropbox - that it doesn't actually 'sync' the files on all your devices - you are only connecting to the files via iCloud where they reside.  I don't know about the rest of you, but  I need access to my calendar & my reminders ALL THE TIME, not only when I'm able to connect to iCloud.  I don't understand why apple didn't adopt a similar plan to that of dropbox.  With dropbox, if I change a file, add, delete - whatever - on one device - it syncs it - actually loads the file - into my dropbox account in the cloud and when that is complete, it then syncs it  - actually downloads the file - onto my other devices.  We should at least have the option to download the file we are working on to each device as opposed to it only exisiting in the cloud.

 

Anybody else besides me find the existing situation unacceptable?

 

KJS


iPhone 5, iOS 6.0.2
  • 1. Re: Very upset about iCloud problem
    Winston Churchill Level 10 Level 10 (81,980 points)

    The information you have been given is incorrect.

     

    The information is on your device. If you are unable to get a signal and change information in your calendar for example, it will sync next time there is a connection.

  • 2. Re: Very upset about iCloud problem
    Kathleen J Sargenti1 Level 1 Level 1 (15 points)

    If the information is on my device, why can't I access it?  For instance, I wanted to add an appointment to my calendar named "Dad" which is on my iCloud account.  But when I opened the calendar, only two of the eleven calendars on my iCloud account show up - neither of which is "Dad". 

  • 3. Re: Very upset about iCloud problem
    Winston Churchill Level 10 Level 10 (81,980 points)

    I don't really have enough information about your set up to suggest at this time what is going wrong. What makes you think you should have a calendar called Dad, do you have it on other devices.

  • 4. Re: Very upset about iCloud problem
    Kathleen J Sargenti1 Level 1 Level 1 (15 points)

    Yes, I do.  My macbook pro doesn't seem to lose connection with iCloud and I've never been unable to see all the calendars on that device.  And, most of the time I can see all the calendars on my iPhone as well, including "Dad."  This is a calendar that I created and shared with my Dad's iPhone.  He is 91 years old and just had a stroke, so I am managing the calendar, but having it show up on his iPhone - also an iPhone 5.  And his phone is having the same problem - sometimes the "Dad" calendar doesn't show up on his phone either.  That's the only one of my calendars that is shared with him, so obviously the other 8 wouldn't show up anyhow.  But as I said, 9 of the 11 iCloud calendars I have created often don't show up on my iPhone 5 - including the calendar "Dad."

     

    Is that clearer?  I had an iPhone 4 before and never had this problem - it's only occurred since I got the iPhone 5.

  • 5. Re: Very upset about iCloud problem
    Winston Churchill Level 10 Level 10 (81,980 points)

    Have you checked at iCloud.com to see what calendars are listed there.

  • 6. Re: Very upset about iCloud problem
    Kathleen J Sargenti1 Level 1 Level 1 (15 points)

    Yes and all 11 calendars show up fine on iCloud.  I plan to go to my local store to further explore this problem.  However, you can answer this without even looking at the problem.  Should I have the same calendars on my iPhone as on iCloud - could that be the problem?  On my iPhone the calendar list is differenent than what's on my iCloud account.  While some of the calendars are the same on both my iPhone list and my iCloud list, not all are on both.  The calendar I need the most often "Dad" is only on iCloud.  Do you think that's my problem?  Would creating a calendar on my iPhone named "Dad" likely solve my problem?

  • 7. Re: Very upset about iCloud problem
    Winston Churchill Level 10 Level 10 (81,980 points)

    Kathleen J Sargenti1 wrote:

     

    ....Should I have the same calendars on my iPhone as on iCloud......

    Every device or computer that is logged into that iCloud account and has calendar syncing enabled should have exactly the same calendars that you see at iCloud.com. It is possible that you don't see them because they are hidden because of your preferences, I assume you have checked that.

     

    iCloud, without any doubt on my part works or should work as I described and keep local copies of your personal data. It's possible something has gone wrong and you may need to reset your calendars, but it may also be something much simpler.

  • 8. Re: Very upset about iCloud problem
    Kathleen J Sargenti1 Level 1 Level 1 (15 points)

    Thanks - with this information, I'm going to se if I can fix this problem without taking a trip to the local store.  Thanks again for all your help!

  • 9. Re: Very upset about iCloud problem
    Winston Churchill Level 10 Level 10 (81,980 points)

    I'd check they are all using the same account at settings > iCloud and that all the calendars are under the iCloud group in the calendars list (top left corner).

     

    I don't know whether you know but if your dad is logged into the same account as you, he can erase any of your other personal data and not just calendars. There is a way to only share the Dad calendar with your dad and keep everything else separate, but that's probably best left until its working properly.