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Very upset about iCloud problem

262 Views 9 Replies Latest reply: Jan 20, 2013 4:48 PM by Winston Churchill RSS
Kathleen J Sargenti1 Level 1 Level 1 (15 points)
Currently Being Moderated
Jan 19, 2013 3:29 PM

I just got off the phone with apple support and am really annoyed.  I share a calendar with my 91 year old dad so that I can manage his calendar.  I use iCloud so all my calendars/reminders, etc are synced across all my devices. However, recently I am finding that when on my iPhone 5, if I go to add an event to either my calendars, only two calendars of 11 show up on my iCloud account (it's not the two I want!)  On Reminders - the same thing - only "Reminders" & "Shopping" show up although I have another 3 lists on there.

 

The Apple support rep told me that if one's WiFi gets interrupted, you WILL lose access to your accounts/calendars/reminders as there are no files on the device itself.  And... that if you use the apps on the phone - that they don't synce to iCloud, so that's not even a work around.

 

We talked about the issue a bit more and I finally realized that iCloud doesn't work like Dropbox - that it doesn't actually 'sync' the files on all your devices - you are only connecting to the files via iCloud where they reside.  I don't know about the rest of you, but  I need access to my calendar & my reminders ALL THE TIME, not only when I'm able to connect to iCloud.  I don't understand why apple didn't adopt a similar plan to that of dropbox.  With dropbox, if I change a file, add, delete - whatever - on one device - it syncs it - actually loads the file - into my dropbox account in the cloud and when that is complete, it then syncs it  - actually downloads the file - onto my other devices.  We should at least have the option to download the file we are working on to each device as opposed to it only exisiting in the cloud.

 

Anybody else besides me find the existing situation unacceptable?

 

KJS

iPhone 5, iOS 6.0.2
  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jan 19, 2013 3:35 PM (in response to Kathleen J Sargenti1)

    The information you have been given is incorrect.

     

    The information is on your device. If you are unable to get a signal and change information in your calendar for example, it will sync next time there is a connection.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jan 19, 2013 6:15 PM (in response to Kathleen J Sargenti1)

    I don't really have enough information about your set up to suggest at this time what is going wrong. What makes you think you should have a calendar called Dad, do you have it on other devices.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jan 20, 2013 1:50 PM (in response to Kathleen J Sargenti1)

    Have you checked at iCloud.com to see what calendars are listed there.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jan 20, 2013 4:38 PM (in response to Kathleen J Sargenti1)

    Kathleen J Sargenti1 wrote:

     

    ....Should I have the same calendars on my iPhone as on iCloud......

    Every device or computer that is logged into that iCloud account and has calendar syncing enabled should have exactly the same calendars that you see at iCloud.com. It is possible that you don't see them because they are hidden because of your preferences, I assume you have checked that.

     

    iCloud, without any doubt on my part works or should work as I described and keep local copies of your personal data. It's possible something has gone wrong and you may need to reset your calendars, but it may also be something much simpler.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jan 20, 2013 4:48 PM (in response to Kathleen J Sargenti1)

    I'd check they are all using the same account at settings > iCloud and that all the calendars are under the iCloud group in the calendars list (top left corner).

     

    I don't know whether you know but if your dad is logged into the same account as you, he can erase any of your other personal data and not just calendars. There is a way to only share the Dad calendar with your dad and keep everything else separate, but that's probably best left until its working properly.

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