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Virus/bot/hacked on new MacBook Pro

510 Views 11 Replies Latest reply: Jan 24, 2013 7:15 AM by MadMacs0 RSS
jem consulting Level 1 Level 1 (0 points)
Currently Being Moderated
Jan 18, 2013 4:51 PM

Hi, I purchased a new MacBook Pro in December 2012.

 

I use the native browser - Safari and no other browser. Version 6.0.2 MAC OS 10.8.2 and I use COMCAST for email through a browser.

 

Every few minutes a box appears on my display too fast for me to see it and disappears. A few weeks ago COMCAST emailed me a notice saying  I might have a bot but I can't reach their technical support line. It's also not clear it was genuinely from COMCAST.

 

I installed Clamvox and Sophos, neither have found any virus..

 

Can someone please help me?  I can't figure out what this mysterious pop up is and I can't see it long enough to know what it says. COMCAST is not helpful.

 

Thank you.

  • thomas_r. Level 7 Level 7 (26,960 points)
    Currently Being Moderated
    Jan 19, 2013 6:08 AM (in response to jem consulting)

    This is not caused by malware, but it's hard to say what might be doing it. It could be any software that you have installed that is misbehaving. Try weeding through all your third-party software according to the instructions here:

     

    Check third-party software

     

    See if you can figure out what's causing the problem by removing things one at a time or in small groups, and see if the problem goes away.

  • thomas_r. Level 7 Level 7 (26,960 points)
    Currently Being Moderated
    Jan 19, 2013 1:52 PM (in response to jem consulting)

    Is it possible someone sent a keyclick and/or screen capture program via a picture to me?

     

    No. There isn't any current Mac malware capable of infecting your system at this time. See my Mac Malware Guide. Whatever this is, it's not malicious.

  • Allan Eckert Level 8 Level 8 (39,420 points)
    Currently Being Moderated
    Jan 19, 2013 7:37 PM (in response to jem consulting)

    Maybe if you took a screen shot of the window and posted it here we might be able to help you.

     

    Allan

  • Allan Eckert Level 8 Level 8 (39,420 points)
    Currently Being Moderated
    Jan 19, 2013 7:47 PM (in response to jem consulting)

    The messages should be in one of the log files. You can search the log files by opening Console.

     

    Allan

  • thomas_r. Level 7 Level 7 (26,960 points)
    Currently Being Moderated
    Jan 24, 2013 6:11 AM (in response to jem consulting)

    I'd advise you to take it to a professional at this point. If you have an Apple Store near you, make an appointment at the Genius Bar.

  • MadMacs0 Level 4 Level 4 (3,330 points)
    Currently Being Moderated
    Jan 24, 2013 7:15 AM (in response to jem consulting)

    jem consulting wrote:

     

    I'm still having the problem, not able to find out where or in what log file the pop up window will be. Does anyone have any specific information?

    The system.log is where most error messages are written. Viewable with the Console app (found in /Applications/Utilities). Should be the first entry in the Log List column under "LOG FILES". Turns over daily at midnight, so if you have to go back to a previous there is a weeks worth under "/var/log".

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