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All replies
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Helpful answers
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Jan 19, 2013 10:34 AM in response to Tina MCby leodanger,You can boot into recovery mode by holding Shift and R when you restart – this will allow you to do a fresh install of the OS. However, you'll have to watch out for the update, if that is the cause (it seems likely), and not install that.
To be honest, having been through the process over the last month, and tried many settings, reinstalls, resets etc, if you want the problem to go away, make the autopoweroff change in Terminal. You can easily put it back again when (if) an update comes from Apple. If in doubt, turn it back on after the next update to see if it's cured – it's what I'll be doing.
Enter Terminal (scray name, but it's fine, then do the sudo pmset -a autopoweroff 0 command. If you want to turn it back on, type sudo pmset -a autopoweroff 1
Mine was also a refurb (great way to get them a little cheaper). Approaching AppleCare is a good idea, but if you try some basic setting changes, it'll make it easier for Apple to narrow down the problem. It's not going to helps them if everyone goes in blindly after we've all spent so long narrowing down what appears to be the root of the problem.
We don't know that Apple are ignoring the problem – take a read through some of the posts here, and imagine trying to solve an issue based on them. Instead of being annoyed, try the setting tweak. If it works, be happy, and ask Apple why. If it doesn't, then you've not lost out anyway. Why not help Apple fix the problem... they're only human too (I assume).
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Jan 19, 2013 10:34 AM in response to AldousH.by Tina MC,I just downloaded MBP 2.0 and tried to install it. I got a message "this software is not supported on your system". Go figure. Maybe its because I already have 10.8.2? Again, maybe I should try reinstalling that?
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Jan 19, 2013 10:36 AM in response to AldousH.by Tina MC,Thanks leodanger. I was busy goffing around with MBP 2.0 while you were responding. I think I may take your advice...
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Jan 19, 2013 10:38 AM in response to Tina MCby leodanger,It's because you don't have a retina MBP. That's for those. There was another update that we got, that seems to be the issue.
Your problem happens after 4 hours of sleep with the AC connector in. Do the autopoweroff change, close the lid, plug in the AC, then go to bed. Tomorrow morning, open the lid, smile at the fact that your MBP is back to normal, then post here so others can find the help.
There was someone on another one of these threads that came up with the same idea about what was causing this, but they knew how to do the setting changes (I didn't). Having used their settings, I was VERY pleased it was fixed.
The main thing to be happy about is that we don't each have a broken computer. There is some kind of bug here, but hopefully it'll get sorted soon. In the mean time, we're lucky enough to have what seems to be a good workaround...
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Jan 19, 2013 10:50 AM in response to AldousH.by Tina MC,Thanks again leodanger. You are correct, I'm very happy my new machine is not broken! I've been a dyed-in-the-wool Apple user since the mid-1980's, sticking with them through thick and thin, and have been very happy I have. I do love this new one. Just an aside...I initially purchased a refurb model with the standard glossy screen, even though I have always used the antiglare screen. I regretted it as soon as I opened it up. Apple was a pleasure to work with, had no problem taking it back (got the refund within a week!), and I got the one I really wanted. They even paid for the return shipping. So I think this little annoyance just got under my skin, especially when I went through this thread and found out it has been an apparent problem for a while. It didn't help that it took almost a week of research to finally happen on this thread and figure out was what going on. So, I'll try the fix and let you know...
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Jan 19, 2013 10:55 AM in response to Tina MCby leodanger,I know what you mean... if I'd been in the returns period, I'd have sent this back and stuck with our old one. Maybe even (dare I say it), building my own PC tower! I too have used Apple kit since my first machine – an LCIII with an 80MB HD and 8MB of RAM! Apple seem to have tried to help so far on this, but it'll be interesting to see the response when I ask them about this change. My biggest frustration is that often when you have a problem, you're told to go to the Apple Store, but not living in London means it's not that easy to get to one!
Someone on another post has suggested a sequence of resets that they said worked. I'm going to try those tonight, and will let you know. Still worth doing the autopoweroff setting though, as you'll be delighted tomorrow when your machine starts up correctly!
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Jan 19, 2013 11:03 AM in response to leodangerby Tina MC,I've already made the change. A bit scary to go past their warning and enter my password!
I live in the outback of Nevada in the US. The closest Apple store is in Reno, which is also a bit of a drive for me. So I count on doing things by Internet, phone and mail.
I can't even remember what my first Apple was, although I do still have one of the very early Powerbooks that had a plastic case and a rolling ball! I can't even imagine living on a 80MB hard drive any more! My 2007 MBP had a 120 GB hard drive, and I basically filled it!I look forward to the result of your experiment.....
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Jan 19, 2013 11:07 AM in response to Tina MCby leodanger,Please report back on you findings. I'm sending a link to this and several other posts to the Apple technical dealing with my issue, so it all helps.
Remember to wait at least four hours with the AC plugged in!I'll get back to you tomorrow morning with the results of the other post... I'm not hopeful, as that's all stuff I've tried (SMC reset, PRAM and plist), but maybe the sequence is important...
I'm moaning about a 40mile drive and some difficult parking to my Apple Store, but I'm guessing you have a lot further to go that me! Us Brits don't really have a grasp on the scale of driving you can have to do in the US!
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Jan 19, 2013 11:08 AM in response to Tina MCby leodanger,I know what you mean about the warnings! Remember, it's easy to put back if you change your mind, so don't worry!
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Jan 19, 2013 11:13 AM in response to leodangerby Tina MC,Will do.
Turns out, my drive to an Apple store is also around 40 miles. I guess I'm pretty lucky, as I'm not in the "way outback" as some others in Nevada are! 100 miles or more would not be unheard of.......
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Jan 19, 2013 12:22 PM in response to Tina MCby frasses,I've reported the same problem already here. But I have noticed also the following, which might be of same/simillar cause.
I use a Apple TV2 ATV and straming video (in fact diashow) from the mac's iTunes library.
When I pause the video for some minutes and want to continue, it hangs. Beacuse the mbp went to sleep. I have the problem when on battery or on AC. On AC, it must not go to sleep, or at least the ATV should wake up the mbp.
I did not measure any timings, but I pretty sure, that I didn't hat these problems before. They came in with the hibernate issue we are discussing here. I have default settings for battery and AC power savings.
To prevent this, I have to be on AC and set the sleep timer to a very high time.
If others have observed the same, they might add this here. When I'm the only one, don't reply. I don't want to mess up this thread.
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Jan 20, 2013 12:35 AM in response to AldousH.by Skitchone,Just checking in. It has been 10 days since I reinstalled 10.8.2 on my mid-2012 13" MBP without this update:
MacBook Air and MacBook Pro Update 2.0
My machine is still running perfectly.
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Jan 20, 2013 1:03 AM in response to Skitchoneby MikeTheBike2010,This really is weird.
3 days since I installed update 2.0 "Over" and after 10.8.2 and no issues experienced?
As reported before I have also changed the "hibernate" setting to 24 hours, although I intend to change this back to factory setting prior to any future updates?
Seems we are zeroing in on Upodate 2.0 being involved somehow, but cannot see how it would cure and cause problems by being installed and not being installed?
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Jan 20, 2013 1:17 AM in response to MikeTheBike2010by leodanger,Mike – do you mean the autopoweroff delay to 24 hours? Important we get the right terms. If tht's what you've done, if you wake the machine within 24 hours it's the same as turning autopoweroff off.
Tina – the suggestion from another post didn't work, so I'm sticking with setting autopoweroff to off. Before I put it back though, I'm going to boot in safe mode, and leave it over 4 hours. This will be the last thing I need to know before I get back to Apple. Hope yours woke nicely after the setting change.
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Jan 20, 2013 4:33 AM in response to leodangerby MikeTheBike2010,leodanger
Apologies I may have been getting my terms mixed up this is the link I followed and adjusted.
http://www.ewal.net/2012/09/09/slow-wake-for-macbook-pro-retina/
The bove link confirms what I changed.
Agree that within 24hrs its the same thing but as good as afix for me as rarely do I leave the machine for that long?
Appreciate your help and input on this.
Kindest
Mike