Currently Being ModeratedJan 11, 2013 2:17 PM (in response to davidrealtor)
Are you synchronizing your contacts with a server, and do you have backups from before the unwanted changes took place?
Currently Being ModeratedJan 11, 2013 2:29 PM (in response to Linc Davis)
I have 2 iMacs and 1 iPhone, so everything syncs via iCloud. Of course as soon as this unwanted note duplication occured, it synced to all the other devices and wiped out the correct data all over the place. Unfortunately I did not have a back-up. (I do now.) I spent 2 hours on the phone with Apple (for $19.99) and they had me temporarily disable the Cloud, copy my contacts to the desktop, and then wipe the Contacts clean, essentially starting over from factory default on Contacts. Moved the contacts back in and re-established the Cloud. Apple support had absolutely no idea how or why this had happened, or whether doing what we did would do any good whatsoever. Honestly to me it sounds more like some sort of problem with the Cloud than it does my machine, but whatever. Anyway, we did what they suggested, but we have no way to know if that will prevent this error from re-occuring until it happens again... If you have any ideas we are all ears.
Currently Being ModeratedJan 11, 2013 3:20 PM (in response to davidrealtor)
I agree that the problem was caused by iCloud synchronization. I was going to suggest that you restore from a backup that predated the issue, but since you don't have one, I have nothing to add to what Apple told you. If you don't back up your data, you will inevitably lose it.
Currently Being ModeratedJan 20, 2013 4:51 AM (in response to davidrealtor)
Contacts 7.1 replaces one contact's Notes with another contact's Notes
This issue's significance is severe because data is permanently lost: After searching for contacts and editing one of the contact's Notes, all found contacts' Notes are replaced with the changed contact's Notes.
Steps to Reproduce:
1. Launch the Contacts 7.1 app in OSX 10.8.2.
2. Search for a string that appears in several contacts' Notes field.
3. Click on one of the contacts in the search results.
4. Ensure that "Edit Card" mode is NOT enabled.
5. Alter the found string in the contact's Notes field.
6. Click on a different contact in the search results list.
The change is saved and the changed contact disappears from the search results list.
All found contacts disappear from the search results list, and all found contacts' Notes are replaced with the changed contact's Notes.
This issue did not exist in OSX 10.7's Address Book app. I have not had the opportunity to test earlier releases of OSX 10.8's Contacts app.
Suppose a search for "P1" finds three contacts:
Name: Alan | Note: Ask permission. P1
Name: Betsy | Note: Backup files. P1
Name: Charles | Note: Call. P1
While "Edit Card" mode is NOT enabled, in Alan's note, change "P1" to "P2". Then click on Betsy in the search results list. Betsy and Charles' Notes are erroneously and permanently replaced with Alan's Note:
Name: Alan | Note: Ask permission. P2
Name: Betsy | Note: Ask permission. P2
Name: Charles | Note: Ask permission. P2
Currently Being ModeratedJan 20, 2013 5:08 AM (in response to b-gee)
Currently Being ModeratedJan 20, 2013 5:09 AM (in response to b-gee)
b-gee: i just followed these steps and recreated the problem exactly. i have spent HOURS with apple support on the phone, and we have never been able to determine the exact steps to recreate the problem. so thank you! this absolutely is the bug, and i've just done it a few times to confirm. i'm not very familiar with these apple support communities, but what can I do in the name of helping others to help bring this bug to Apple's attention?
Currently Being ModeratedJan 20, 2013 5:12 AM (in response to Linc Davis)
Backups (Archives) don't help: apperently the notes aren't saved in backups… :-(
The only way to backup the cards with the notes, is export them as vCards…
Currently Being ModeratedJan 20, 2013 5:14 AM (in response to Martijn)
Since I have started experiencing this data loss, I have begun backing up my Contacts manually. Select one of them, use Command-A to select them all, and then drag them onto the desktop. It saves everything that way.
Currently Being ModeratedJan 20, 2013 5:16 AM (in response to davidrealtor)
Well yes, that basically is the same as exporting vCards.
Very annoying to find out that archives are incomplete… :-(
Currently Being ModeratedJan 20, 2013 5:18 AM (in response to davidrealtor)
Currently Being ModeratedMar 30, 2013 6:29 AM (in response to b-gee)
Good news: this problem appears to have been resolved in OSX 10.8.3. I.e., the application once again behaves as expected. Does it still occur for you in 10.8.3?
Currently Being ModeratedMar 30, 2013 8:30 AM (in response to b-gee)
b-gee: thanks for the heads-up. you are correct, the problem does seem to be resolved now, thanks for bringing that to my attention. glad to know i won't be accidentally wiping out my Notes fields anymore! have a good day.
Currently Being ModeratedMay 6, 2013 10:43 AM (in response to davidrealtor)
I just sent this information to Apple as a bug report:
Please fix these problems. This application has regressed in quality since I began using it many years ago.
I just bought this 2.9 GHz MBP. I have updated to OS X 10.8.3 with the hope that Contacts.app would work. I am not using an syncing features (that I have engaged).
I save all of my most important information in Contacts.app. You will understand that when that information disappears from a database, a customer is bound to be extremely displeased.
- record changes not saved on quit
- open in separate window works intermittently
- Separate window instance of a record saves on quit instead of main window
- Separate window instance does not update while open to reflect entries of same record in main window
- must switch to separate record to insure data is saved
- can't copy full record (to include Name, address, email and URL information)