13 Replies Latest reply: Jan 22, 2013 9:15 AM by Old Toad
landmerc Level 1 Level 1 (0 points)

I set up my e-mail account in iphoto and sent some pictures with it.

The recipient got the e-mail but no pictures.

Is it my end or theirs? They are using Windows 7.

Thanks for any suggestions.


iMac, OS X Mountain Lion (10.8.2)
  • 1. Re: why do the pictures I e-mail through iphoto not get sent?
    Terence Devlin Level 10 Level 10 (123,800 points)

    Does their email client understand HTML email? Do they know how to use it?

  • 2. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Pretty sure yes to both.

    If I send the pictures as an attachment to an e-mail (I use Thunderbird) they get the pictures no problem, it's just when I send them from iphoto they don't. They get the e-mail plus any message I write not the pictures.

  • 3. Re: why do the pictures I e-mail through iphoto not get sent?
    Terence Devlin Level 10 Level 10 (123,800 points)

    iPhoto sends HTML emails, and it sounds like their machines aren't set up for that.

     

    Regards

     

     

    TD

  • 4. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Thank you.

    At least I have something definitive to investigate.

  • 5. Re: why do the pictures I e-mail through iphoto not get sent?
    Old Toad Level 10 Level 10 (115,690 points)

    Make sure you have this checkbox checked in the iPhoto theme:

    Highlight001.jpg

    Otherwise the receipient will only get the photos in the page theme and not the actual photo files.

     

    OT

  • 6. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Thanks Old Toad,

     

    That's interesting!

    In "Classic" or "Journal" it's greyed out.

    In all the other themes it's selectable, so the question is how do I select it in classic or journal?

    I'll try one of the other themes and see if the recipient gets it.

  • 7. Re: why do the pictures I e-mail through iphoto not get sent?
    Old Toad Level 10 Level 10 (115,690 points)

    In Classic and Journal it's already selected.  At least in my library.  If it's not on yours change themes, check the box and change back. 

     

    If that doesn't work make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:

     

    1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your

         User/Home/Library/ Preferences folder.

     

    2 - delete iPhoto's cache file, Cache.db, that is located in your

    User/Home/Library/Caches/com.apple.iPhoto folder (Snow Leopard and Earlier).

    home.PNG

    or with Mt. Lion from the User/Library/Containers/com.apple.iPhoto/
    Data/Library/Caches/com.apple.iPhoto
    folder

     

    iP11mtlioncache.png

    3 - launch iPhoto and try again.

     

    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto.  You'll also have to reset the iPhoto's various preferences.

     

    NOTE 2:  In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.

  • 8. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Thanks,

    As soon as I select any other theme it becomes selectable. When I go to either Classic or Journal it is ticked but greyed out and non selectable. I tried deselecting and reselecting it in another theme but as soon as I go back to Classic or Journal it's ticked and greyed out.

     

    Your suggestion to delete the preference and cache files are at the limit of my knowledge!

     

    As regards backup I run Time machine and whilst I can see your steps to delete the library and cache, I don't know how to get to User/Home/Library...

  • 9. Re: why do the pictures I e-mail through iphoto not get sent?
    Old Toad Level 10 Level 10 (115,690 points)

    For those two themes the defraut setting is that it's selected and image files are automatically added to emails as attachments.  In the other themes you have the option to not attach the image files to the email.

     

    As for finding the library:

     

    NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.

  • 10. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Ok, I went to my Apple store where they deleted the preference and cache, re-installed and updated iphoto and still the same. I am booked in to rebuild the library as a final attempt to solve this.

     

    HOWEVER from the last post it would seem that my system is working as it's supposed to, in that these two themes are permanently selected (ticked and greyed out to indicate I can't not attach)

     

    I will therefore try sending attachments (again) to different recipients to see if the problem is only with the original recipient.

  • 11. Re: why do the pictures I e-mail through iphoto not get sent?
    Old Toad Level 10 Level 10 (115,690 points)

    Let's make sure we're on the same page.  That these did you use originally?  If it wasn't the journal or classic theme was the checkbox selected?

     

     

    Is this is what you're seeing for the classic and journal themes?  That means attachments WILL BE ADDED even though it's greyed out.

    iPhoto001.jpg

    Try creating an email with one photo, select Actual Size and then check the lower left to see what the file size of the attached photo will be.

    Highlight001.jpg

     

    Try sending a couple of photos to youself and see what happens.

  • 12. Re: why do the pictures I e-mail through iphoto not get sent?
    landmerc Level 1 Level 1 (0 points)

    Old Toad,

    Thanks to your help, I think I'm there!

    As soon as I got your message (sent 1032) I suddenly understood how attach works  differently in Classic and Journal to the other themes. 

    Yes the attach photos option is greyed out in Classic and Journal themes and I think I now also understand how the attachment tool works with the other themes. I hadn't known that it still sends an image but not a separate atttachment as well.

     

    I have tried sending pictures to myself (alternative e-mail address) from Classic, Journal, plus one of the other themes (with attach both ticked and not) to both an Apple and a Windows pc. They all came through as expected.

     

    I just want to repeat this test by sending them to someone else not associated with my system and then will be happy that actually I don't have a problem.

    This will be followed by questioning the original recipient (abroad) who said they didn't get the pictures.

     

    Whilst I have had an hour one-to-one at my local Apple store on iphoto, I didn't fully appreciate how this feature actually works - and it would appear, neither did they as I spent an hour at the genius bar where they also thought I had a problem.

     

    Where can I find a reasonably detailed reference to iphoto so that I can understand the nuances of different features? I can only find online help and instructions that don't go into any depth.

     

    Thanks again

     

    Malcolm

  • 13. Re: why do the pictures I e-mail through iphoto not get sent?
    Old Toad Level 10 Level 10 (115,690 points)

    There really isn't a treatise on all of the features and subtilites of iPhoto.  There is a 3rd party manual that might help, iPhoto '11: The Missing Manual (Missing Manuals) (English and ...).  You might try your local library to see if they have it and peruse it before buying. Or at a local book store.