Skip navigation

HT1808: If you can't update or restore your iOS device

Learn about If you can't update or restore your iOS device

HT1808 Iphone 3G - problem restoring

157 Views 2 Replies Latest reply: Jan 20, 2013 10:01 AM by Flightmedx RSS
Flightmedx Calculating status...
Currently Being Moderated
Jan 20, 2013 9:18 AM

iPhone has been giving trouble or some time since the battery started to fail and I've not been able to use it.  Have replaced it with a new phone (not iphone) but I need to retrieve contacts.  Plugged into itunes via compute for first time.  I have followed all the instructions to restore iphone 3G via itunes including updating the software before it would do anything.  Downloaded the new software the phone and AppleMac went through all the checks- re-checks of software and firmware and then it said to give it a couple of minutes to re-start and then the following message come up on itunes screen "We're sorry, we are unable to continue with your activation at this time.  Please try again later or contact Customer Services.."  Have tried 5 or 6 times since, plugged phone into the computer and keep getting the same message - what's going on??  Can anyone help??  Have I lost all the info now??

iPhone 3G
  • modular747 Level 6 Level 6 (15,705 points)
    Currently Being Moderated
    Jan 20, 2013 9:34 AM (in response to Flightmedx)

    Did you put an active SIM card in the phone?  Your carrier won't reactivate without it.


    Also, you realize that when you restored the phone, you deleted all data including the contacts unless you also restored a backup that containted them. Right?


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.