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MacBook Pro Retina display burn-in?

1269637 Views 9,422 Replies Latest reply: Apr 14, 2014 1:55 PM by SonGuko RSS Branched to a new discussion.
  • CT Level 6 Level 6 (14,960 points)
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    Jan 20, 2013 9:10 AM (in response to Bf109)

    I haven't.

  • samfromia Level 1 Level 1 (0 points)
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    Jan 20, 2013 9:19 AM (in response to CT)

    Should I keep my refurbished on order? Or should I buy a brand new one? I have the 15 inch retina MacBook Pro on order and it has not shipped so I can still cancel it

  • Sound Evolution Calculating status...
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    Jan 20, 2013 9:22 AM (in response to mittense)

    Dear All,

     

    As mentioned a few times before, Your best option is go to an authoried Apple service centre, and get your screen replaced. I am convinced 99% of all replacment screens are Samsungs.

     

    I went through 6 MBP Retina's, And all had problems with Image Rentention and in somecases dead pixels too.

     

    Not only had every LG screen the Image Rentention (some worse then others), Also (and try this yourself) the right side has a redisch glow and left side a greenish glow. Al 6 had this, and it seems a consitent problem. Try this in a dark room with a total black background. It seems to be some color filters.

     

    Now I got the screen replaced with an Perfect Samsung. No yellow tint, No dead pixels, and absolutely zero Image Rentetion. This is the MacBook Pro Retina we all paid for and we all deserve!

     

    On top of that, my screen is mounted more perfect then from the manufacture. Every MBP Retina I had had a missaligned screen in one way or another.

     

    Good luck.

  • Bf109 Level 1 Level 1 (15 points)
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    Jan 20, 2013 10:25 AM (in response to samfromia)

    I would get the refurbished model. They are pratically new. Apple's refurbished products are great.

  • Bf109 Level 1 Level 1 (15 points)
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    Jan 20, 2013 10:26 AM (in response to Sound Evolution)

    My friend's Retina had its screen replaced due to a couple of dead pixels and the replacement screen was indeed a Samsung.

  • Bf109 Level 1 Level 1 (15 points)
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    Jan 20, 2013 10:27 AM (in response to Sound Evolution)

    Sound Evolution, what do you mean by saying every MBP Retina had a misaligned screen?

  • Sound Evolution Level 1 Level 1 (0 points)
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    Jan 20, 2013 10:32 AM (in response to Bf109)

    Bf109 wrote:

     

    Sound Evolution, what do you mean by saying every MBP Retina had a misaligned screen?

    That the Lid lift up on one side, or the screen itself was more to the front at the left as on the right.

     

    I don't say "all" Retina's have a missaligned screen. But mine had. I was just very unlucky. It is a lottery. Some in the store have it too, others are perfect. Mine is Perfect now after the screen replacment.

     

    See here how my Current Retina looked BEFORE screen replacment. IMG_0066.jpg

  • Bf109 Level 1 Level 1 (15 points)
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    Jan 20, 2013 10:33 AM (in response to Sound Evolution)

    Ok, that makes sense. That is indeed really bad. Fortunately mine didn't come that way! Glad you finally got one that pleased you.

  • impuls3 Calculating status...
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    Jan 20, 2013 10:35 AM (in response to Bf109)

    While most refurbished rMBP are probably close to new (<4 battery cycles) - the bulk will be from customer returns due to IR on LG, or mura on Samsung. 

    Since Apple publicly released a statement saying that IR is normal, you will most likely receive the same screen that the original buyer didn't want.

     

    Why not just use the educational discount?  Buy a brand new rMBP for $1999.99. 

    If you still have your old college ID, it will work since they don't cross check with schools for current enrollment.

  • Sound Evolution Level 1 Level 1 (0 points)
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    Jan 20, 2013 10:36 AM (in response to Bf109)

    Bf109 wrote:

     

    Ok, that makes sense. That is indeed really bad. Fortunately mine didn't come that way! Glad you finally got one that pleased you.

    Yes, All with all I was very impressed with the Genius. I got my defectice nearly 2 years old Magic Mouse replaced for a new one on the spot too. I was plan to buy a new one, but he just gave me a new one.

  • Bf109 Level 1 Level 1 (15 points)
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    Jan 20, 2013 11:20 AM (in response to impuls3)

    impuls3 wrote:

     

    While most refurbished rMBP are probably close to new (<4 battery cycles) - the bulk will be from customer returns due to IR on LG, or mura on Samsung. 

    Since Apple publicly released a statement saying that IR is normal, you will most likely receive the same screen that the original buyer didn't want.

     

    Why not just use the educational discount?  Buy a brand new rMBP for $1999.99. 

    If you still have your old college ID, it will work since they don't cross check with schools for current enrollment.

     

    Even better yet, I would purchase from MacMall. Their prices are generally about $40-$50 dollars cheaper than Apple educational pricing (No shipping cost and no tax).

  • RoverTX Calculating status...
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    Jan 20, 2013 12:16 PM (in response to djs88)

    I am starting to think that asking about Ripley can cause them to response in a manner similar to how they respond to a threat of a lawsuit. In my own experience the manager started asking me how I knew about it and if I was a former employee, or if I worked for Apple. He got this insanely angry look on his face, and then started stonewalling everything I asked.

     

    What is bizarre is that you can find out about it through market research sites so its not like a trade secret or anything...

     

    I am not sure if its policy or what. Would kind of make sense in your case. Time A he didn't know it was policy so he tried to use it. Then at time B when you came back someone yelled at him about the policy and he acted like nothing ever happened because he was told too.

     

    If you got a bad one the best course of action is to just wait till the thing degrades to such a bad point that they can't deny it and then bring it in again. Otherwise I think they flag you as a trouble maker, and they start trying to make your life hard... Its either that or you go in ready for anything...

     

    As I said before evne if the problem has been addressed, they still need to track down the old screen owners and issue a recall.

  • fiorefrank Calculating status...
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    Jan 20, 2013 1:58 PM (in response to Jajaba)

    hi, have you done a test with 40-50% brightness?

    Try it. I had LG too and at full brightness in the morning with sun i had no IR but when i was at home on my sofa with around 50% brightness i notice it and it was really bad to see.

     

    Now i have samsung with a slight yellow tinge on the bottom left corner.

    It is noticeble on some color like grey or white. It seems dirty on the corner.

    It's slight and only if you know it , you think at that.

    Maybe it's stupid  but for 2500 euro it should be perfect and i'm a llitle bit dissatisfied.

    Yesterday Apple send to me a mail to know if assistance was good.

    I did the questionnaire and i said : i went for  a problem and now i have another one.

    Maybe you can live with this last one but i think it's not correct for somebody that use a computer everyday and after the first assistance get another problem... it should be perfect after the first assistance because after that who buy it should use it.

    Too much to ask?

  • djs88 Calculating status...
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    Jan 20, 2013 2:41 PM (in response to RoverTX)

    I think you're absolutely right.  Apple staff don't like to be told.   I wish I hadn't mentioned Ripley to the manager, because ever since I did he became arsey.

    They seem to get very defensive and edgey.

     

    I've lost count the amount of times I've heard staff say "well I can honestly say I've never come across anyone with this issue before".  Or "I've heard from HQ that there's a firmware update coming for this issue".

     

    They try to make you feel like you're the only one with the problem, and that you're being fussy.  I feel embarrassed walking into the store now 4 times with the same problem.

  • Sound Evolution Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2013 2:42 PM (in response to fiorefrank)

    I guess I am very lucky to have a Samsung screen without any yellow tint. And trust me I am super picky and super OCD and very sensitive for "imperfections"

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