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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps

HT1338 I purchased keynote, numbers, and pages when i bought my macbook air. However, the December update will not update because it says I do not own the software, but I do. What can I do to get the software to load? This is my first Mac so I am still learning.

306 Views 3 Replies Latest reply: Jan 20, 2013 12:03 PM by Barney-15E RSS
dphall05 Calculating status...
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Jan 19, 2013 4:33 AM

I purchased keynote, numbers, and pages when i bought my macbook air in late september. the december update will not load because it says i do not own the software and returns an error messgae 100. i have read manuals and looked over the web but i cannot figure out how to get this software update to identify that i do own these three pieces of software. they are installed and usable. any ideas would be appreciated before i call apple support.

This is my first mac so i am still learning...

thanks

MacBook Air (11-inch, Mid 2012), iOS 6.0.2

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