1 Reply Latest reply: Jan 20, 2013 12:12 PM by Steve Taylor1
renefromny Level 1 Level 1 (0 points)

My daughter has locked her ipod with a security code and I have no idea how to contact someone to delete it.  Any ideas????

iPod touch (4th generation)
  • 1. Re: My daughter put a security code on her ipod and we cannot remember it.
    Steve Taylor1 Level 5 Level 5 (4,660 points)
    1. Connect your iDevice to your Computer and open the iTunes program. You will need internet access and a Apple account. If not, this will not work.


    2. 2Turn on your iDevice. Now hold down the Sleep/On/Off button and the Home Button at the same time for about 30 seconds.
      • Skip the Turn Off Menu when it appears. Continue holding down the buttons.
    3. 3If done correctly, your iDevice has turned off and then 1-3 seconds later, the Apple logo will came up, continue holding down the Power and Home Buttons. In approximately 20-30 seconds after it shows the Apple logo, it will display a "Connect to iTunes" image.
    4. 4Now iTunes will show the iDevice and say: "iTunes has detected a iDevice in recovery mode. Please restore it before using it with iTunes."
      • If you did not connect the iDevice to iTunes before you continued with the steps then this will not work. Also, iTunes doesn't distinguish an iPhone with an iPod in this message.
    5. 5Click on restore on iTunes.
      • Restoring the iDevice means to delete everything that is saved to the device. Including the password. It deletes everything because the passcode is designed to protect the owner's privacy. Thus, deleting everything is the only way to reset it.
    6. 6After the download is complete, iTunes will automatically install it to your iDevice.
    7. 7Sync your iDevice (Or use the backup if you did back it up) to iTunes and you should be back to normal. No password necessary!