I thought I had fixed this problem previously by turning off the crossfade, but today when I opened my iTunes, there were 293 songs I know had previously been heard that now show play counts of 0. Very frustrating, as I use the play count for my playlists. I've been an Apple gal for years now. I'm hoping they fix this glitch soon.
I was wondering if anyone has found any other solutions to this problem. My crossfade has never been on and I double checked this when I saw other feedback.
I am OBSESSED with my playcounts and am mortified that some of them have randomly reset (though the date of recent play is still correct). How can something have a play count of "0" when it was just played last week?
I hope Apple fixes this soon and that the fix will retroactively correct the already cleared counts. I rely heavily on Smart Playlists which are contingent on play counts!
Throwing my hat in the ring on this one as well. I've essentially stopped playing music since I upgraded to iTunes 11 as it is a miserable experience for me. I've had ID3 tags randomly reset. The entire crossfade debacle where nothing was recording a count if crossfade was turned on (which mine was) and NOW, while trying to fix tags and other things, I noticed that entire playcounts have been randomly deleted. I work in the software industry so I understand there are going to be bugs with releases but this is just plain egregious contempt for your user base.
I'd find another audio app if I didn't have an entire Apple ecosystem.
Turn off the Cloud options. That is what's causing it.
First, View > Hide Purchases in the Cloud.
Then Preferences > Store and un-check the option to Show iTunes in the Cloud purchases.
The Cloud options have caused me nothing but grief, and they are turned on by default in iTunes 11. I suffered almost daily play count resets of random albums (as many as 74 albums affected one day) until I turned off those options. It hasn't happened since.
Let see if that works. I never had the cross fade on to have to deal with that. So now I've turned off the Cloud setting. Lets see if that stops the deleting of my play counts. It hasn't been too bad lately. Just a song here or there. the worse was when it delted three albums and I don't know how many idividual song play counts in one day!
I hope this works.
Hi all. I've had the same problem with my play counts randomly resetting, which is upsetting, as I was sort of keeping track of how many times I'd listened to certain songs over the past year. My crossfade has never been on, so that's not the issue.
When I go to the view menu, I don't see "hide purchases in the cloud" listed as an option. Maybe I'm being a dunderhead and not understanding your instructions, but all my view menu has is:
show up next
show status bar
show duplicate items
full screen (grayed out)
show mini player
hide menu bar
switch to mini player
Thanks for any clarification!
This has been happening to me, too, and I think I have figured out at least part of the problem: iTunes seems to want to assign some of my albums to different genres than the ones I had assigned them to. This may not be the whole problem, but in my case it's certainly part of it. Every time I open iTunes and find that there is a new list of "unplayed" music, I also am noticing that the genres on those songs have been changed.
In order to allow me to make smart playlists by genre, I use the fewest genres possible. For example, I put nearly everything I own that's in the Spanish language in the "Latin" genre -- whether it's David Bisbal or Olga Tanon or Vicente Fernandez. And right now music by all three of these artists has suddenly become "unplayed" because the genres have been changed by iTunes. David Bisbal is now Pop, Olga Tanon is Salsa y Tropical, and Vicente Fernandez is Regional Mexicano. Similarly, one of my Samira Said albums has suddenly become "unplayed" and the genre has changed from Middle East/Arabic to World.
I don't understand why Apple has suddenly decided it needs to tell me how to organize my music, but I need them to STOP NOW!!! What is especially strange is that, as soon as I select one of these re-genre-sized songs and select "Get Info" it shows up as being in the genre I originally assigned it to! Messing with the genres is causing music not only to lose its play counts, but it's also causing it to drop out of my genre-based playlists, which is doubly annoying.
It's still the Cloud features that are doing it. It's not that the genres getting reset are causing the music to lose play counts. Rather, both are symptoms of the same thing: wonky Cloud features. I still suggest turning that off completely until Apple can sort it out.
Personally, I never plan on using iTunes Match or the Cloud for music in any way. So I will keep that option disabled indefinitely.
Yes, which is surprising. In software engineering, bugs that cause "data loss" are usually considered very serious. Maybe the vast majority of iTunes users never use their play-count or last-played data. Perhaps those of us here on this thread are the vocal minority who actually care about play-count and last-played.